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Timeliness standards - Claims processing 106-02010000

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This document outlines information about Centrelink's required timeliness standards.

Key Performance Measures are for internal use only and should not be quoted to customers. Do not provide customers with a timeframe for the completion of their claim. For assistance in providing advice regarding the progress of a claim, please refer to Progress of claim.

Key Performance Measures

Key Performance Measures (KPM’s) are developed in consultation between the relevant programme areas within Services Australia and the policy partners. These agreements contain the standards that the agency is to perform to, including the timeliness measure.

Centrelink service standards and procedures for pre-release and post-release prison customers

Standards for helping customers complete claims and forms