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Assessment of hardship for Income Maintenance Period (IMP) 106-05020030

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This document outlines the assessment of hardship for customers serving an Income Maintenance Period (IMP).

Hardship provisions

For customers who are serving a waiting period for payments made to them by an ex-employer, hardship provisions are in place so that no individual would be put in severe financial hardship if they have had to spend money on unavoidable or reasonable expenditure.

Care should be taken to validate the expenditure and to decide whether the customer would be put into hardship without the waiving of the Income Maintenance Period (IMP).

Income Maintenance Period (IMP)

Social Work Services

The Financial Information Service (FIS) Officer

Referral to external specialists/services

Immediate new claim and non-new claim priority processing