Workforce Australia/Community Development Program (CDP) registration inactivated and cancellation of income support in error 001-02070040

This document outlines what occurs when a Workforce Australia/Community Development Program (CDP) registration is inactivated and income support is cancelled in error. This can be due to the provider notifying Services Australia that a job seeker has been placed in full-time ongoing work, but the job seeker states the work is only casual/part-time, or they have not reported any employment income.

Definition of full-time work

Full-time work is defined in Social Security Law as paid work of at least 35 hours per week, or a lesser period, if the hours worked per week constitute the normal number of hours per week for that industry.

Payment restoration

From 1 July 2024, job seekers (JSP and YA (job seeker) recipients) who commence full time employment will also be eligible to access the employment income nil rate period.

If a customer has FTO coded on EAES due to Workforce Australia/Community Development Program (CDP) advising of full-time employment and they continue to report without declaring employment income for 3 consecutive fortnights, they will cancel FTE (full-time employed).

If the jobseeker:

• has not been employed in full-time ongoing work, or
• has commenced full-time employment and wishes to access the Employment income nil rate period payment should be restored, if it was suspended or cancelled within the last 13 weeks. Any arrears owing should be calculated and paid

If a job seeker has been suspended YBS as a result of a provider error, payment can be restored. The date of restoration depends on whether they contact within 13 weeks of being notified of the decision.

If the job seeker has been cancelled YBS or YBE. after 26 weeks suspension payment cannot be restored. These customers will have to reclaim an income support payment. If they disagree with the decision, they can ask for a review.

The Resources page contains a link to a matrix, which outlines common scenarios and provides a guide for coding or correcting records.

Related links

Commencing or returning to work for JobSeeker Payment (JSP) and Youth Allowance (job seeker)

Restoration of JobSeeker Payment (JSP) and Youth Allowance (job seeker) and Special Benefit (SpB)

Employment income nil rate period

Managing compliance with compulsory requirements

Unemployment due to a voluntary act or misconduct

JobSeeker Payment (JSP) cancellations, suspensions and restorations