Workforce Australia/Community Development Program (CDP) registration inactivated and cancellation of income support in error 001-02070040

A provider notifies Services Australia via the Department of Employment and Workplace Relations (DEWR) system, that a job seeker has been placed in full-time ongoing work. The job seeker may state they have not commenced work, or the work is only casual/part-time or they have not reported any employment income.

Full-time work is defined in Social Security Law as paid work for at least 35 hours per week, or a lesser period, if, in the Secretary's opinion, the hours worked per week constitute the normal number of hours per week for that industry.

The Resources page contains a link to a matrix, which will assist with determining the appropriate action to take in various situations.

Is the job seeker still employed?

• Yes, and:
• the employment is full-time ongoing, ensure the employment income is recorded from the date the job seeker is paid. For more information, see Recording and correcting employment income details
• the job seeker can then utilise their working credit balance and access the Employment income nil rate period before their payment cancels, see Commencing or returning to work for JobSeeker Payment (JSP) and Youth Allowance (job seeker). Procedure ends here
• the payment has cancelled FTE (full-time employed) before accessing the Employment income nil rate period, see Table 1 Step 6 in Commencing or returning to work for JobSeeker Payment (JSP) and Youth Allowance (job seeker). Procedure ends here
• No, and:
• they did not commence employment, see Table 1 Step 6 in Commencing or returning to work for JobSeeker Payment (JSP) and Youth Allowance (job seeker). Procedure ends here
• they were suspended or cancelled YBS or YBE, go to Step 3
• they were employed in full-time work, go to Step 2

If the job seeker:

• was employed in full-time work and
• is no longer employed in full-time work and
• has fully served an employment nil rate period

See:

• Claiming JobSeeker Payment (JSP)
• Claiming Youth Allowance (job seeker)

Where the job seeker has ceased work, and is required to reclaim, the job seeker will need to provide an Employment Separation Certificate (SU1). Where the job seeker voluntarily ceased suitable employment, or becomes unemployed due to misconduct as a worker, a compliance investigation is required.

For further information, see Unemployment due to a voluntary act or misconduct.

Procedure ends here.

If it is confirmed that the job seeker has not been employed in full-time work, or the work is non-ongoing (that is, casual or only part-time) and they have been suspended YBS, the payment can be restored.

If the customer contacts within 13 weeks of being notified of the decision, payment can be restored from the date of suspension.

Restore payment via the Benefit Action (BA) screen using restoration reason code YBS. The date of restoration and Date of Receipt (DOR) needs to be the same as the date of suspension, to avoid an error and to pay arrears owed. Clearly record the reason for restoration in a DOC.

If the customer contacts more than 13 weeks from the date of being notified of the decision, payment can only be restored from the date of contact by the customer.

See Restoration of JobSeeker Payment (JSP), Youth Allowance (job seeker) and Special Benefit (SpB) and Youth Bonus Wage Subsidy (YBWS) 26 Week Suspension Period.

Cancelled YBE

If the customer has been cancelled YBE, after 26 weeks the payment cannot be restored. If the customer wants to continue to receive an income support payment, they will need to submit a new claim. If the customer disagrees with the decision to cancel YBE, they can seek a review of the decision, as per existing guidelines.