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Customer with an illness, injury or disability volunteers for employment services 001-02230010

This document outlines the process when a job seeker with an illness, injury or disability contacts Services Australia seeking employment services.

Disability Employment Services for customers with an illness, injury or disability

Step	Action
1	Volunteering for employment assistance + Read more ... A customer with an illness, injury or disability approaches Services Australia to volunteer for employment services. Is the customer currently employed but is about to lose their job? Yes, consider eligibility for assistance under the DES Work Assist Services (Work Assist) program. Procedure ends here No, go to Step 2
2	Job Seeker Snapshot initiated Employment Services Assessment (ESAt) + Read more ... In Process Direct: select Customer Summary from the Process Direct landing page enter the customer's CRN, select Go in the customer's record select > Participation Summary > Job seeker registration & provider referral information > Job seeker snapshot history > Job Seeker Snapshot Has a Job Seeker Snapshot initiated Employment Services Assessment (ESAt) been triggered? Yes, go to Step 3 No, identify if the customer is eligible for: Workforce Australia Community Development Program (CDP) Refer the customer to appropriate provider Procedure ends here
3	Work capacity + Read more ... Is there a current and valid assessment of the customer's work capacity? Yes, go to Step 4 No, go to Step 5
4	Refer the customer to appropriate employment services + Read more ... Refer the customer to the appropriate Employment Services Provider based on the outcome of the current and valid assessment. This could be Disability Employment Services (DES) or Workforce Australia. Provide key messages about the recommended program. Code the referral. See: Referring a job seeker to Disability Employment Services (DES). Procedure ends here.
5	Request an ESAt + Read more ... Is the customer receiving Disability Support Pension (DSP)? Yes, the correct processes must be followed for an ESAt referral for a DSP customer volunteering for employment services, or Participation requirements for Disability Support Pension (DSP) customers under 35 years of age. Note: if a DSP customer volunteers for employment services, they may be referred for an ESAt without it affecting their entitlement to payment. Procedure ends here No, make a request for an ESAt. Go to Step 6
6	Check and action ESAt report + Read more ... The Assessor will complete a holistic assessment of the customer's capacity to work and identify appropriate interventions and referrals. Generally, the Assessor will directly refer the customer to the most appropriate service as part of the assessment, which may include Workforce Australia, Community Development Program (CDP) or Disability Employment Services (DES). On return, check and action the ESAt report. This involves checking that referrals to employment assistance are consistent with the information in the report.