Change of circumstance for Parenting Payment (PP) 001-05020000

PP customers are obliged to advise the agency, usually within 14 days, of any event or change in circumstances that could affect their payment.

Once a customer has signed their claim form (confirming, among other things, that they have read and understood what changes they must advise) they are bound by the notification provisions.

Customers are advised of the types of things they must notify in their grant notification letter and on the back of each reassessment letter sent to them.

Following is a list of the types of changes a customer must advise. As circumstances vary for each customer, this list is not exhaustive.

Changes of circumstance that may require review or update to a customer's record include:

• any changes to income or assets, including commencing employment
• any change of contact details including changes to address and/or telephone number
• any change to accommodation details, including changes to address and rent
• any change to relationship status
• any changes to child care/custody
• any change to residency status
• any changes to study, including temporary cessation due to incapacity
• any changes to activities/exemptions that may impact on mutual obligation requirements, including changes to foster care arrangements

PP customers with mutual obligation requirements are required to lodge a Reporting Statement for a specified period. Any changes to a customer's circumstance must also be advised when the Reporting Statement is lodged, or within 14 days, whichever is earlier.

PP customers with mutual obligation requirements who have an Approved Activity or Principal Carer long term exemption can view their activity or exemption from their Online Account. If they have a change of circumstance they are able to click on a link within the activity which in turn will create a work item for a Service Officer to contact to discuss their circumstances.

PP customers may incur an overpayment if they fail to notify a change of circumstance which results in a loss of entitlement.

Every customer's address (including postal address) and telephone details (including mobile phone numbers) must be checked at every contact, and updated if required. Note: if the customer has authenticated themselves via IVR, address details do not need to be confirmed.