Completing a Comprehensive Compliance Assessment (CCA) 001-18030213

The CCA and the CCA report is intended to inform a serious failure decision, which:

• considers the appropriateness of current mutual obligation requirements
• uncovers and records the reasons for non-compliance
• identifies barriers that have been affecting the Remote Australia Employment Service (RAES) job seeker's capacity to comply with their current mutual obligation requirements
• suggests additional or alternative assistance that may benefit the RAES job seeker as required

The CCA Specialist:

• suggests or recommends non-vocational interventions to providers
• undertakes or facilitates crisis intervention where required
• refers the RAES job seeker for follow-up intervention to be conducted
• recommends reconsideration of current mutual obligation requirements where appropriate
• In doing this, the CCA Specialist is not required to recommend specific alternative participation requirements or employment servicing strategies
• updates the Job Seeker Snapshot where significant changes in circumstances are identified
• reviews previously recorded interventions and where no longer required, records an outcome
• where appropriate, discusses interventions with the RAES job seeker's RAES Provider

The RAES Provider:

• considers and implements interventions to address non-vocational issues identified via the CCA
• can record an outcome against interventions the provider has responsibility for implementing
• when contacted by the CCA Specialist, may provide further information regarding:
• the RAES job seeker's history of participation
• known circumstances impacting the RAES job seeker's ability to participate, and
• success of previous recommendations

The Participation Solutions Team (PST)-skilled Service Officer (WNPPD):

• Makes a determination on persistent non- compliance following the completion of the CCA report
• Considers and implements recommendations of the CCA report. For example, coding exemptions, inviting the job seeker to claim an alternative payment, actioning appropriate referrals for a review of entitlement to payment
• Re-engages RAES job seekers with their provider after completion of the CCA where re-engagement is required

• Strengthening the integrity of the Job Seeker Compliance Framework
• Help to ensure that participation expectations are reinforced and provide the serious failure decision maker with a quality assessment of the reason/s for non-compliance
• Hearing the RAES job seeker's circumstances
• Provide an opportunity for RAES job seekers to discuss their mutual obligation requirements, whether they are having difficulty complying with these and if so, reasons why
• Uncovering the issues affecting a RAES job seeker's ability to meet their requirements, including:
• circumstances impacting their ability to comply (such as suspected mental health issues that may not have been previously disclosed or fully assessed and family and domestic violence
• the CCA Specialist contacting other third parties, such as job seeker's RAES Provider to discuss any identified circumstances
• Identifying opportunities for intervention if required to help prevent future non-compliance
• Through understanding the RAES job seeker's circumstance, consider suitable interventions to address identified barriers
• Supporting the provider to take appropriate action if required to target assistance to the RAES job seeker, recognising that the provider has a level of flexibility to tailor their service

Where a CCA has been finalised, any further CCAs triggered within a 12 month period are referred to as Review CCAs. In conducting a Review CCA, the CCA Specialist should:

• explore any changes in the RAES job seeker's circumstances since the previous CCA
• review the progress and outcomes of interventions to address the circumstances identified within the previous CCA
• consider any new interventions that may be appropriate based on any new job seeker circumstances identified

During a CCA, the CCA Specialist is responsible for producing a CCA report which is used by the decision maker responsible for determining whether a serious failure for persistent non-compliance has occurred. This can also be used by the RAES job seeker's provider to assist with negotiating appropriate requirements.

The CCA report includes a summary of:

• identified circumstances impacting the RAES job seeker's non-compliance
• how these identified circumstances impact the RAES job seeker's ability to meet their mutual obligation requirements
• recommended interventions to improve engagement with requirement, including who has responsibility for undertaking interventions, and
• if provider contact occurred, the outcomes of this contact