Transfer to JobSeeker Payment (JSP) from another payment 001-19051505

If a PP customer is requesting a transfer to JSP because of their last qualifying child's age (14 years for single customers, 6 years for partnered customers), encourage them to remain on PP until their cancellation date.

Advise the customer to follow the instructions in their cancellation letter.

If eligible, they can lodge a streamlined claim. If ineligible for the streamlined claim, they can lodge a new JSP online claim.

Julie is in receipt of Parenting Payment Partnered (PPP) and cares for the following children:

• Adriana, aged 5 (turning 6 in 8 weeks' time)
• Christian, aged 6
• Andy, aged 12

Julie remains qualified for PPP until Adriana (youngest qualifying child) turns 6.

Advise Julie to check the Centrelink online account for the 'Your payment is ending' task within the 28 days prior to Adriana turning 6. If the task is:

• available, complete the task and book a participation appointment to claim JSP
• not available, advise Julie to lodge an online claim for JSP on the date of qualification (Adriana's 6th birthday)

Jenny is in receipt of Parenting Payment Single (PPS) and cares for the following children:

• Jock, aged 5
• Charlie, aged 8
• Angus, aged 15

Jenny has contacted and advised that in school holidays, the 2 youngest children, Jock and Charlie decide they would like to stay with their other parent, Jenny's ex-partner.

Jenny agrees and as the arrangement is indefinite, with Jenny only having the children every second weekend and half the school holidays. Jenny can no longer be considered the principal carer of Jock and Charlie.

Jenny has advised Services Australia that there has been a change in care and a principal carer determination is made, and it is determined that Jenny is no longer the principal carer of Jock and Charlie.

As Jenny is no longer the principal carer of any children aged under 14 years, Jenny no longer qualifies for Parenting Payment (PP). PPS is cancelled and Jenny will need to apply for an alternate payment to continue on income support.

If a customer has left work, or was terminated from a job in the previous 12 months, check the following:

• Were earnings declared?
• Did the customer notify Services Australia of their employment cessation when they stopped working?

If both of these occurred, and any relevant income maintenance periods applied no further action is required.

If the customer failed to declare earnings, and/or failed to notify of the employment ceasing, an Employment Separation Certificate (SU1) must be requested. The information on the SU1 will be used to determine if an income maintenance period applies, or if compliance action is required as the job seeker is voluntarily unemployed or dismissed due to misconduct.