Initial contact and identification of services for Older Australians 065-01000000
Expand allThis document outlines how Services Australia can assist when a person contacts seeking help in retirement.
Government intent
The Australian Government is committed to providing services to help older Australians live active and independent lives. Services to support older Australians include retirement and employment advice, information about help with medical and pharmaceutical costs, financial support and caring for others as well as delivering quality, affordable and accessible aged care and carer support services.
Services Australia aims to meet the needs of customers seeking help in retirement by ensuring they receive the right payment from the earliest possible date of eligibility. It also aims to enhance the quality of life of older Australians by through support for positive and healthy ageing and providing a cohesive framework of high quality and cost effective care services for frail older people and their carers.
Seeking help in retirement
When a person contacts seeking help in retirement, they need only present with knowledge of their circumstances. Services Australia will assess their circumstances to offer a package of products and services best suited to helping them in retirement. Such services may include financial assistance and referrals to specialists.
Initial contact may be made 
online, by phone, in person, or by an agent or representative.
Services for older Australians
The Payment and Service Finder on the Services Australia website is a way to learn more about government and community support available for older Australians.
The Resources page contains links to the Services Australia website.
Contents
Initial contact by a customer who has retired or is about to retire
Initial contact by customers applying for the Home Equity Access Scheme
Financial Information Service (FIS)
Initial contact by customers claiming Commonwealth Seniors Health Card (CSHC)