Age Pension cancellations, suspensions, rejections and restorations 065-03080000
Expand allThis document outlines information about the cancellation, suspension and restoration of Age Pension.
Cancellation of Age Pension
Cancellation represents a loss of entitlement to payment. This can occur for a variety of reasons but often is the result of customer information about a change in their circumstances. Some of the cancellation reasons can be used to cancel Age Pension manually, or the system will automatically cancel Age Pension when the new information is updated on the customer's record.
Suspension of Age Pension
A customer may not be entitled to Age Pension temporarily as a result of changes in their circumstances or pending investigation by Centrelink into their eligibility for payment. In these cases, their payment can be suspended. Suspension does not necessarily indicate a loss of entitlement, and full arrears are issued if payment is subsequently restored.
Rejection of Age Pension claim
A customer who has lodged a claim for Age Pension may not be entitled to payment because they do not meet the basic qualification, payability or provide required information to assess the claim. In these circumstances, claims have to be rejected.
Restoration of Age Pension
Restoration of a suspended pension may occur as a result of a change of circumstances, or a favourable review of the decision to stop payment. When restoring payments, it is important to establish the customer's ongoing eligibility and to recommence payments from the date the customer became eligible again.
Reason codes
Codes are used when a decision to cancel or suspend a payment, or to reject a claim, is recorded on the customer’s record. Codes are not used in correspondence with customers.
Contents
Cancellation, suspension and rejection codes for Age Pension
Rejecting a claim for Age Pension