Cancellation, suspension and rejection reason codes for Age Pension 065-03080010

This document explains a list of codes used for the cancellation, suspension and rejection of Age Pension. The Centrelink system uses codes when a decision to cancel or suspend a payment, or to reject a claim, is recorded on the computer system. A description of the code is used in correspondence with customers.

Cancellation, suspension and rejection reasons

Suspension and cancellation reasons can be recorded manually via the Benefit Action (BA) screen, or automatically by the system. Automatic cancellations can occur when the customer is assessed as not qualified or payable based on the information they provided. For example, if the customer provides income details that exceed the income limit, then the system will cancel the Age Pension with reason code INC as the income is too high.

Where possible, Service Officers should allow the system to automatically cancel Age Pension after updating the customer's information on the relevant screens. This allows Service Officers to determine the reason for cancellation without requesting more information, should a customer contact us or request a review.

If a vulnerable and at risk customer remains without income support payment for a minimum of 6 weeks due to an automatic suspension or cancellation, the customer may be eligible for manual intervention. Note: customers who are overseas permanently are not eligible for this initiative. Cancel any MFUs generated for customers in this situation.

The Resources page contains a table of cancellation, suspension and rejection reasons for Age Pension.

Operational Information

Cancellation, suspension and rejection reason codes for Age Pension 065-03080010

Cancellation, suspension and rejection reasons

Related links