Re-claim for a Commonwealth Seniors Health Card (CSHC) 065-06010010

A CSHC re-claim is an abbreviated version of the full claim completed where the card has been cancelled for less than 26 weeks. A CSHC re-claim is made by completing the:

• customised Claim for Commonwealth Seniors Health Card (SA443)
• Re-claim for a Commonwealth Seniors Health Card claim (SA296A)

Note: where customers are eligible to re-claim they may prefer to complete a full new CSHC claim via online or assisted customer claim channels.

See Claiming Commonwealth Seniors Health Card (CSHC).

A re-claim is not necessary if:

• cancelled less than 13 weeks (with the exception of cancellation due to income)
• the card could be restored

See Restoration of Commonwealth Seniors Health Card (CSHC).

If the customer's CSHC has been cancelled for more than 26 weeks a full new claim is required.

See Claiming Commonwealth Seniors Health Card (CSHC).

Customers who leave Australia temporarily retain entitlement to a CSHC for the maximum portability period of 19 weeks from departure. After this their CSHC will automatically cancel with reason 019 (overseas more than 19 weeks). Customers may complete a verbal re-claim for CSHC upon their return if they contact within 13 weeks of cancellation and meet all of the criteria.

Customers whose CSHC has been cancelled 019 for more than 13 weeks, or do not meet the criteria will need to complete either a re-claim or full new claim.

If the customer does reclaim CSHC on their return to Australia, the CSHC date of claim will be automatically taken as the immigration advised date of return when:

• the customer lodges a CSHC re-claim within 14 days of the date of return to Australia, and
• the date of return is less than 26 weeks since their CSHC cancellation date

This will apply to CSHC online claims, customised claims, paper claims, and verbal re-claims. Customers whose CSHC has been cancelled for more than 26 weeks must complete a full new claim.

Note: the verbal claim for a CSHC is a re-claim and not a restoration of CSHC entitlement.

Entitlement to a CSHC when a customer goes overseas is covered by the portability rules for concession cards including information on permanent absences and when the customer returns before the end of the portability period.

Entitlement to energy supplement when a customer goes overseas is covered by the rules for energy supplement overseas absences.