Supported Residential Services (SRS) 065-11020000

To identify the type of accommodation and care situation, consider Supported Residential Services (SRS):

• Offer supported accommodation to older people and people with a disability
• May provide care services for some of their residents
• Operate privately
• Do not require an Aged Care Assessment Team (ACAT) assessment
• Do not receive funding from Department of Social Services
• Must be approved and registered with either their state or local government
• Operate according to state or local government legislation requirements
• Not required to meet aged care provider accreditation requirements

If the accommodation type cannot be determined:

• research the SRS by name and location to help determine the above factors
• obtain a copy of the Residential Agreement and any additional care agreement with the SRS from the customer
• submit an online enquiry to the Level 2 Policy Helpdesk for further help with the decision

Has the customer paid a lump sum amount for the right to live in the SRS?

• Yes, where the customer wants to be treated as living in a special residence, submit an online enquiry to the Level 2 Policy Helpdesk to see if the SRS should be treated as a special residence. Go to Step 3
• No, go to Step 4

Is the SRS to be treated as a special residence?

• Yes, see Assessment of entry contribution. Apply the Extra Allowable Amount rule to the lump sum amount to determine how it should be treated and whether the customer is considered to be a homeowner because of the amount paid. Go to Step 4
• No, the customer is a non-homeowner; the lump sum amount is a non-financial asset to be coded on the Other Assets (OAS) screen. Go to Step 4

Has the customer stated that they will be provided with a substantial level of care by the SRS for at least 14 days and provided a copy of their Residential Agreement and any additional care agreement with the SRS that confirms that a substantial level of care is being provided to the customer by the SRS?

• Yes, the customer is considered to be in a care situation. Go to Step 5. Note: the customer may also be entitled to rent assistance. See Completing the Accommodation Details (AC) screen and assessing Rent Assistance (RA)
• No, go to Step 7

Is the customer a member of a couple?

• Yes, they are considered to be illness separated; the Marital Status (MS) screen may need to be updated. See Assessment of circumstances for a couple separated due to illness. Go to Step 6

No, go to Step 6

If the customer still owns their principal home, it may be considered an exempt asset.

See Vacation of principal home due to illness.

For more information on Accommodation Details coding see Assessment of circumstances for a couple separated due to illness.

Procedure ends here.

If the customer still owns the former principal home it will be assessed as an asset.

See Assessment and sale of real estate and timeshare asset.

For more information on Accommodation Details coding see Assessment of circumstances for a couple separated due to illness.