Completing the Accommodation Details (AC) screen and assessing Rent Assistance (RA) 108-18092646

This procedure does not apply to customers responding to a Rent Assistance (RA) profile review or Accommodation Circumstance Intervention (ACI).

Complete a priority needs assessment when an income managed customer notifies a change that affects rent details. This includes a change of address or a change to their living arrangements.

Update accommodation details when a customer tells the agency about a change in:

• their address
• the amount of rent they pay, or
• their living arrangements (for example, people moving in or out of the household)

The AC screen includes details of:

• the address type (for example, the accommodation details are for a temporary address)
• the relevant date for the accommodation details
• whether the accommodation details are for the:
• customer only, or
• customer and their partner
• the type of ownership the customer has over the accommodation
• the type of rent paid, if any
• whether the customer is sharing the accommodation
• rent payment information, this includes:
• total rent paid for the property
• the amount paid by the customer (or the customer and their partner), and
• the frequency of rent payments
• whether evidence of the rent paid is needed and/or has been received along with the type of verification
• if the accommodation is for a sub-tenant where the primary tenant pays subsidised rent for public housing
• the reason and date the customer vacated their principal home, if relevant
• a savings provision relating to RA, if relevant

Information recorded on the AC screen determines:

• the asset test if the customer is receiving an asset tested payment
• if RA is payable and at what rate

Incorrect coding of Home ownership status or Net Rent details is a critical error. The activity will be returned for correction.

Incorrect coding of the following AC screen fields will result in a critical error when the coding impacts payment correctness:

• Accommodation details field
• Sharer Status field
• Type of rent field
• Rent verification field

For more details search QOL tool in the A-Z list of Rent Assistance (RA) terms, screens and coding options.

When the details recorded on the Accommodation Circumstances (AC) screen have reached the end date recorded on the Address Details (ADS) screen and another address has not been recorded, see Rent Assistance (RA) address has ended and Error E036AT.