Homeless supplement for aged care services 065-13040030

To view the homeless supplement in the Aged Care Staff Portal, see the Using the Aged Care Staff Portal to view Supplement eligibility (Service in Context) table.

Contact the residential aged care service if any of the following information is not complete or unclear:

• Items 1 and 2 Service details:
• Service Name
• Service ID (NAPS ID)
• Items 3 to 6 Care Recipient Details:
• surname/family name
• first given names
• second given name
• date of birth
• gender
• care recipient ID
• Item 7 Date of Entry (incorrect, blank or future date):
  Note: if the entry is a future date, the AC024 must be returned to the Service/Provider
• Item 8 Homelessness and/or Indigenous Australian status:
• homelessness
• Indigenous Australian
• both
• Item 10 Declaration by Residential Aged Care Service/Provider:
• printed name (person authorised by the Service/Provider)
• telephone number
• signature
• date

The AC024 form is to be resubmitted by the residential aged care service if any of the following apply:

• The form is incomplete
• The form has a future entry date, and/or
• The form is missing the declaration/signature

Contact the residential aged care service outlining the reasons via:

• phone, or
• email

Record a note in PaNDA detailing the action taken.

Note: once the resubmitted application is received it will be treated as a new application.

See the Check the Homeless and Indigenous Australian Care Recipient form is complete table.

Note:

• The View entry - Step 4 screen of the permanent entry event contains the Homelessness/Indigenous details field
• If the Homelessness/Indigenous details field does not display, the residential aged care service is not approved to receive the supplement
• Contact the service to advise them that the form cannot be processed due to the service's ineligibility to receive the supplement
• Add a care recipient note in the Aged Care Staff Portal detailing the action taken. See the Using the Aged Care Staff Portal to manage care recipient notes (Care Recipient in Context (CRiC)) table
• Record a note in PaNDA detailing the action taken

The coding of the care recipient’s eligibility for the supplement is completed in the ACSP as part of the care recipient’s entry event in Service in Context view.

The entry event may already be registered in the ACSP. See Step 13 in the Using the Aged Care Staff Portal to search for a care recipient (Service in Context) table.

Is there an entry event in ACSP?

• Yes, go to Step 3
• No:
• Contact the residential aged care service either by email or phone and advise the AC024 form is received but there is no entry event for the relevant care recipient
• Request the residential aged care service to submit the entry event either by using the Aged Care Provider Portal (ACPP) (online), or the Aged Care Entry Record form (AC021) (manual)
• Advise the AC024 form cannot not be processed until the residential aged care service has submitted the entry event
• Add a care recipient note in the Aged Care Staff Portal detailing the action taken. See the Using the Aged Care Staff Portal to manage care recipient notes (Care Recipient in Context (CRiC)) table
• Record a note in PaNDA detailing the action taken
• Procedure ends here until required details are provided

Note: once the resubmitted application is received it will be treated as a new application.

To process the Homelessness and Indigenous Australian care recipient Notification for permanent care – Confirmation section (pages 3 and 4) within the AC024 form, from the ACSP Service in Context home page:

• Select Care recipient search (service) from the Quick find search bar
• The Care recipient search (service) screen displays
• Complete the relevant fields to generate search results
• Select the hyperlink for the relevant Care recipient ID
• The care recipient summary screen (Service in Context) displays
• Select Entry under the Circumstances menu tab
• The Entry summary screen displays
• Select the hyperlink Status in the Entry table to display the entry event
• The View entry - Step 1 screen displays
• Keep selecting Next until the View entry - Step 4 screen displays
• Select Update to display the Update entry - Step 4 screen displays

Note: if the Neither homeless nor Indigenous option is selected, key an Entry note detailing the action taken, for example: AC024 form received DD/MM/YY, unable to confirm care recipient eligibility for homelessness and/or Indigenous care needs, service notified by phone/email on DD/MM/YY. Go to Table 2 for the process to contact the service.

In the Update entry - Step 4 screen:

• Select the drop down box on the Homeless/Indigenous description field to display the following options:
• Both homeless and Indigenous
• Homelessness
• Indigenous Australian
• Neither homeless nor Indigenous
• Select the relevant option as per the details provided at item 8 on the form

Key clear and concise notes in the Entry notes field detailing the action taken.

• Key a note (500 character limit) with the action taken and why, for example:
• AC024 form received DD/MM/YY, care recipient identified as having Homeless and/or Indigenous related care needs
• Select Submit
• The SUCCESS Permanent residential care entry is being processed message displays