Short-Term Restorative Care (STRC) Programme 065-13150000

Regardless of how a claim is lodged, all STRC monthly claim forms are:

• finalised in the Aged Care Provider Portal (ACPP) for online claims and the Aged Care Staff Portal (ACSP) for manual claims
• approved in the Aged Care Management Payment System (ACMPS)

The STRC monthly claim form can be lodged via 2 channels:

• Online via the ACPP
• Manually via PaNDA (email, fax or post)

Is this is a manual claim?

• Yes, go to Step 2
• No, go to Step 11

Check the manual STRC monthly claim form for completion.

The required information includes:

• Care recipient details
• care recipient ID
• surname
• first name
• gender
• date of birth
• Functional Capacity Score (MBI) on Entry
• Functional Capacity Score (MBI) on Departure (if applicable)
• care setting days
• leave
• Declaration
• name of person authorised to sign
• signature of authorised person
• date

Is the manual claim form complete?

• Yes, go to Step 4
• No, go to Step 3

If any of the information in Step 2 is missing, the form must be returned to the STRC service.

Contact the STRC service via email or post.

To contact via post, access the letter templates from the Operational Blueprint letters and electronic messaging:

• under Medicare, select Provider and Third Party letters
• select Aged Care
• select Aged Care More information required to process application template

Record a note in PaNDA advising the action taken.

Repeat Step 1 of this table when the missing information is provided. Procedure ends here.

Note: all fields are optional unless marked with an asterisk

• Log on to the ACSP. The Welcome to the Aged Care Staff Portal home page (the home screen) displays
• Select the Service Search tile from the All searches menu tab. The Service Search screen displays
• Complete the Enter service details section
• Select the relevant option in the Search by* field – Defaults to NAPS ID. Service Officers can search for services by BP ID, NAPS ID, RACS ID or Service details
• Complete the NAPS ID field – This is a mandatory field if the NAPS ID option has been selected in the Search by* field ID
• Complete the BP ID field – This is a mandatory field if the BP ID option has been selected in the Search by* field ID
• Complete the RACS ID – This is a mandatory field if the RACS ID option has been selected in the Search by* field ID
• Complete the Service name field - All other fields are optional if this field is completed
• Select the Search button. The search results will display
• Select the relevant hyperlinked aged care service ID in the search results table. The ACSP landing page displays

Update existing care recipients’ details via 2 methods:

• the individual care recipient’s profile, go to Step 6
• the Current claim screen, go to Step 7

To search for an individual care recipient’s profile:

• go to the Care recipient search screen via the Main Menu dropdown menu
• key in the relevant care recipient’s details in the Search field
• select the relevant hyperlinked care recipient profile in the search results table to proceed
• the individual care recipient’s profile is displayed
• select the Care recipient tab - select the Event summary option
• the Event summary screen is displayed

Go to Step 8.

Update existing care recipients’ details in the Current claim screen:

• go to the Current claim screen via the Main Menu dropdown menu
• key in the relevant care recipient’s details in the Search field
• select the relevant hyperlinked care recipient profile in the search results table
• the individual care recipient’s profile displays
• select the Circumstances tab - select the Event summary option
• the Event summary screen displays

In the Event summary screen, Service Officers can register new events or update existing events for existing care recipients.

Register new events

See Step 1 of the Registering events in the Aged Care Staff Portal (Service in Context) table

Update existing events

See Step 19 of the Registering events in the Aged Care Staff Portal (Service in Context) table

See Step 1 of the Registering events in the Aged Care Staff Portal (Service in Context) table

Finalise the STRC monthly claim form in Staff Portal.

See Step 8 of the Registering events in the Aged Care Staff Portal (Service in Context) table

The STRC monthly claim form can be approved either in:

• Staff Portal - see the Claim search screen in Aged Care Staff Portal – Access and using the home page
• ACMPS - see the Claims approvals table in Maintain claims in Aged Care Management Payment System (ACMPS)

Note:

• if the event has been submitted successfully, a successful receipt message will display
• all fields are optional unless marked with an asterisk

To register a STRC entry event, ‘A users’ will need to be in an individual care recipient profile.

In the individual care recipient’s profile:

• select the Circumstances tab
• select Entry
• the Entry summary screen will display
• select the Register entry button
• the Register entry screen will display

On the Register entry screen, complete:

• the Type of care* field - select Short Term Restorative Care from the drop-down field
• the Entry date* field
• the Functional capacity score (MBI) on entry* field

Does the ‘A user’ want to complete the Register entry event process?

• Yes, select Submit
• No, select either:
• Back to go back to the Entry summary screen, or
• Cancel to cancel the entry event

Note:

• Registering departure events can be completed via 2 methods (that is, at an individual care recipient’s level or as bulk events)
• This step applies at an individual care recipient’s level
• To register Bulk care setting days, see Step 3 in the Registering bulk events in the ACPP table
• The Functional capacity score (MBI) on entry field will display for flexible care services
• If the Cancel button is selected, the Cancel message will display asking the ‘A user’ to select Yes or No to cancel the event
• If the event has been submitted successfully, a successful receipt message will display
• When adding the departure date, ‘A users’ can only select a date that is less than 2 years before (or equal to) the current date
• The departure event will be rejected if the date is greater than the 2 years
• ‘A users’ will need to send an email request and supporting evidence to the Aged Care Payments Team
• See the 2 year variation rule in the Aged Care Provider Portal for the process

All fields are optional unless marked with an asterisk.

In the individual care recipient’s profile:

• select the Circumstances tab
• select Departure
• the Departure summary screen will display
• select Register departure button
• the Register departure screen will display
• complete the Departure date* field
• select an option from the Departure reason drop down list
• complete the Functional capacity score (MBI) on departure* field - this is required for Short Term Restorative Care services
• select the Submit button

Does the ‘A user’ want to complete the Register departure event process?

• Yes,
• Select Submit to complete the Register departure event process
• Procedure ends here
• No,
• Select Cancel to cancel the Register departure event
• The Cancel message will display asking the ‘A user’ to select Yes or No to cancel the event
• Procedure ends here