Change of circumstances – Home Equity Access Scheme (HEAS) 065-21112627

Item

Description

1

If the customer owns large acreage say 50 acres and the council makes a compulsory acquisition order for 200 square metres to widen the road, then the value of the property may not have changed significantly enough to request a valuation.

2

If the customer’s Principle Place of Residence (PPR) sits on 1000 square metres and the neighbour claims adverse possession of 200 square metres, then the value of the property will likely have changed significantly enough to request a valuation.

3

If the customer owns 20 acres and they have sold 5 acres to the neighbour and looking to subdivide the property, then the value of the property will likely have changed enough to request a valuation.

DOC type

Annotation content

HEAS DOA DOC

HEAS Caveat and costs

Secured Property:

Legal provider: XXX

LEX number: LEX XXXXX

Caveat/charge number [caveat details] registered by Commonwealth of Australia on: DD/MM/YYYY

Total costs: $

Recorded on HEAS details: $x Customer $x Partner

UNS007 - Legal Document ID number: [list full scan]

Additional Information:

HEAS DOA DOC

Settlement

Settlement occurred on: DD/MM/YYYY

Cheque/Money Order received from customer/partner /nominee/departmental agency’s solicitor for: $

Customer: Banking and receipting completed

200xxxxxx for $x (principal)

200xxxxxx for $x (interest) and

200xxxxxx for $x (costs)

Partner (if applicable): Banking and receipting completed

200xxxxxx for $x (principal)

200xxxxxx for $x (interest) and

200xxxxxx for $x (costs)

Caveat/charge removed: LEX XXXXX

PLS/HEAS screen updated: Y/N

REBS updated: Y/N

No Negative Equity Guarantee (NNEG) applied: Y/N

NNEG ineligibility reason:

NNEG extinguished debt amount: $

DOA Finalised: Y/N

Date caveat was released and receipts to be sent to Customer/Nominee: Y/N

HEAS Settlement statement sent: Y/N

HEAS Settlement statement sent on: DD/MM/YYYY

Additional Information:

HEAS DOA DOC

Substitute security

Substitute security

Adress details:

Property title including Lot and Plan details:

Caveat or charge number:

Property owned by trust or company (if applicable):

Property in a retirement village/lifestyle residence (if applicable):

Property valuation:

Encumbrances/deductions (if applicable):

New Maximum Loan Amount (MLA):

Additional information:

HEAS DOA DOC

Subdivision or change to title

Any change to property address:

New property title including Lot and Plan details:

New caveat or charge number:

Change to property ownership including if owned by trust or company (if applicable):

Property valuation: DD/MM/YYYY $

Encumbrances/deductions (if applicable):

New Maximum Loan Amount (MLA):

Additional information:

HEAS DOA DOC

HEAS Incarcerated

SA497 received: DD/MM/YYY

Partner consent provided (if applicable): Y/N

SS313 Provided: Y/N

Does CUS want to continue to receive HEAS payments: Y/N

If yes

Has HEAS Only indicator been updated on HEAS/PLS screen: Y/N

If No

Has HEAS Cease Loan Ind set to Y: Y/N

Has HEAS Cease Reason been recorded as CLR: Y/N

If correspondence was not returned by due date

Has HEAS Cease Loan Ind set to Y: Y/N

Has HEAS Cease Reason been recorded as FRC: Y/N

SSAct 1991 - section 1133, Qualification for participation in pension loans scheme and section 1137AA, Advance payments

Additional Information:

HEAS DOA DOC

HEAS Debt consolidation

Home Equity Access Scheme debt of the ex-partner (transferor)

(name and CRN) has been added to the customers record based on

mutually binding legal agreement following separation / divorce.

Amount added as at DD/MM/YY: $

Additional Information:

HEAS DOA DOC

HEAS Debt/property transfer to ex-partner

Home Equity Access Scheme customer has advised of separation

from partner.

Does the customer remain qualified to a HEAS qualifying

payment: Y/N

Customer has been advised:

Cessation of loan payments and

the outstanding HEAS debt amount and ongoing accrual of interest on the amount due.

Or

Loan continued/recommenced:

Can continue to participate in the HEAS as has retained part ownership in the secured property.

Or

Loan continued/recommenced with new security:

Add property details, LEX [XXXXX], Legal provider [XXX] and costs in line with new

claim process

Customer advised that an agreement is made with the ex-partner to

transfer the balance of the HEAS debt: Y/N

Additional Information:

HEAS DOA DOC

HEAS Debt transferred

Home Equity Access Scheme debt of the a/n has been zeroed

and transferred to ex partner’s [full name and CRN]

based on mutually binding legal agreement following separation / divorce.

Amount zeroed as at DD/MM/YYYY: $

Additional Information:

HEAS DOA DOC

HEAS deceased recovery

Deceased - more than one party shows as the [owner/proprietor/tenant] on the certificate of title.

One of those listed has passed away.

The title search document indicates the property is owned by

[name] and [his/her late husband/wife/partner] [name]

as [joint tenants/tenants in common].

The HEAS Delegate has confirmed that [name] passed away on DD/MM/YYYY

Additional Information:

HEAS DOA DOC

Surviving partner using secured property

Deceased customers name: [First, Middle (if applicable) and Last name]

Deceased Customer Reference Number:

Deceased Date: DD/MM/YYYY

Deceased customers HEAS loan amount at date of event of creating DOA DOC: $$$$$$$$.cc DD/MM/YYYY

Additional Information:

Social Security Act 1991,

Section 1135, Creation of a debt

Section 1138, Existence of debt results in charge over assets

Section 1143, Registration of charge

HEAS DOA DOC

Surviving partner under Age Pension age

Deceased customers name: [First, Middle (if applicable) and Last name]

Deceased - more than one party shows as the [owner/proprietor/tenant] on the certificate of title and one of those listed has passed away.

The title search document indicates the property is owned by

[name] and [his/her late husband/wife/partner] as

[joint tenants/tenants in common]

The HEAS Delegate has confirmed that [name] passed away on DD/MM/YYYY.

Additional Information:

HEAS Caveat and costs

Tasking acknowledgement

Legal provider: XXX

LEX number: LEX XXXXX

Tasking acknowledgement received: DD/MM/YYYY

HEAS Caveat and costs

Tasking completion

Caveat/charge number [caveat details] registered by Commonwealth of Australia on: DD/MM/YYYY

REBS & DOA updated.

Associated Emails and amended Title has been uploaded to customer’s (and partner’s) records.

Tasking completion statement received on: DD/MM/YYYY

Coded on HEAS Details (HEAS) screen, TCS uploaded to doc tools

Single customer: Total costs $

Partnered Customer: Recorded on HEAS screen as $xx each or $xx (C)

& $yy (P), Total costs $

Case finalised

Additional Information:

HEAS Settlement

Banking of settlement cheque

Settlement occurred on: DD/MM/YYYY

Cheque/Money Order/Electronic Payment received from

Customer/Partner/Nominee/Power of Attorney/Trust/

Company/Other Third Party/departmental agency’s solicitor for

$xxxx.cc, scanned to record.

HEAS loan balance components paid to the Commonwealth

at Settlement:

Principal: $

Interest: $

Legal Costs: $

Banking and receipting completed

200xxxxxx for $xxxxxxxxx (principal)

200xxxxxx for $xxxxxxxx (interest) and

200xxxxxx for $xxxxxxxx (costs)

PLS HEAS screen updated: Y/N

REBS updated: Y/N

No Negative Equity Guarantee (NNEG) applied: Y/N

NNEG ineligibility reason:

NNEG extinguished debt amount: $

DOA finalised: Y/N

Receipts - Date caveat was released and Receipts to be sent to

customer/nominee: Y/N

Receipts sent on: DD/MM/YYYY

If partnered:

Partner PLS HEAS screen updated: Y/N

REBS updated: Y/N

No Negative Equity Guarantee (NNEG) applied: Y/N

NNEG ineligibility reason:

NNEG extinguished debt amount: $

Partner DOA finalised: Y/N

Receipts - Date caveat was released and Receipts to be sent

to partner/nominee: Y/N

Receipts sent on: DD/MM/YY

Social Security Act (SSA) 1991, S1133 - 1144A

Additional Information:

HEAS settlement conversation

Customer contact: Successful/Unsuccessful

Date of contact: DD/MM/YYYY

Time: XX:XX (est/cst/wst)

Advise customer to lodge settlement request for HEAS loan: Y/N

If partnered,

Advise partner required to lodge settlement request: Y/N

Discussed consent requirement: Y/N

Advised customer importance of lodging before 14 days of settlement: Y/N

Advised by customer they will lodge settlement by: Online/SA497/Written Statement

SA497 sent to customer: Y/N

Additional information:

HEAS Loan repayment received

Date Cheque or Money Order received by HEAS National for Settlement or Repayment:

Banking or receipting completed on:

Details of HEAS Loan Balance Components

Principal: $

Interest: $

Costs: $

Details of any discrepancies in amounts:

Receipt numbers:

HEAS Screen updated with receipt number: Y/N

Receipt sent to customer including HEAS balance on: DD/MM/YYYY

Social Security Act (SSA) 1991, S1133 - 1144A

Additional Information:

HEAS Deceased loan recovery

Banking of settlement cheque

Settlement occurred on: DD/MM/YYYY

Cheque/Money Order/Electronic Payment received from

Customer/Partner/Nominee/Power of Attorney/Trust/

Company/Other Third Party/departmental agency’s solicitor for

$xxxx.cc, scanned to record.

HEAS loan balance components paid to the Commonwealth

at Settlement:

Principal: $

Interest: $

Legal Costs: $

Banking and receipting completed

200xxxxxx for $xxxxxxxxx (principal)

200xxxxxx for $xxxxxxxx (interest) and

200xxxxxx for $xxxxxxxx (costs)

PLS HEAS screen updated: Y/N

REBS updated: Y/N

No Negative Equity Guarantee (NNEG) applied: Y/N

NNEG ineligibility reason:

NNEG extinguished debt amount: $

DOA finalised: Y/N

Receipts - Date caveat was released and Receipts to be sent to

customer/nominee: Y/N

Receipts sent on: DD/MM/YYYY

If partnered:

Partner PLS HEAS screen updated: Y/N

REBS updated: Y/N

No Negative Equity Guarantee (NNEG) applied: Y/N

NNEG ineligibility reason:

NNEG extinguished debt amount: $

Partner DOA finalised: Y/N

Receipts - Date caveat was released and Receipts to be sent

to partner/nominee: Y/N

Receipts sent on: DD/MM/YY

Social Security Act (SSA) 1991, S1133 - 1144A

Additional Information: