Restoration of Assistance for Isolated Children (AIC) 102-10040040

Item

Example

1

Term instalment adjustments on the One Off Payment (OOP) screen

The full AIC Term 1 instalment of $1,274.54 was paid on 24 January 2025 in AMR 78.

AIC payment was cancelled (CAN-FRC) on 20 February 2025 in AMR 79, which raised an overpayment of $566.46 for the period 20 February 2025 - 31 March 2025.

AIC payment was restored on 11 March 2025 in AMR 80, which generated arrears for Term 1. However, because the AIC payment had already been paid for the full Term 1 instalment, the arrears need to be adjusted.

Adjust the arrears

When the restoration activity is taken to the Assessment Result (AR) screen in Customer First:

• on the left-hand menu expand the double chevron next to 'Assistance for Isolated Children'
• select One Off Payment (OOP)

The Amount$ column shows the original amount paid 1,274.54 and the AMR column shows 78D79, indicating the AMR that issued the payment and the AMR that caused the overpayment.

The Amount$ column also shows a line of 708.08, with AMR column showing 79X80, indicating the previous entitlement based on the cancelation.

As the Assessment Result (AR) screen is showing an arrears payment of $566.46, the system is reducing the full term instalment by the previous entitlement amount ($708.08). Therefore, the Amount$ column on the provisional AMR 80 line is to be adjusted down to 708.08 to result in a net zero outcome, so the Assessment Result (AR) screen no longer displays arrears to be issued.

Note:

• If the payment is restored via a new claim, the OOP screen must be adjusted to '0' because the previous entitlement is not recognised
• If arrears are still showing on the Assessment Result (AR) screen where no further entitlement exists, the adjustment amount on the OOP screen is incorrect

The overpayment on the applicant's record is to be Finalised No Debt (FND).