Restoration of Assistance for Isolated Children (AIC) 102-10040040
This document outlines information about restoration of Assistance for Isolated Children (AIC) following suspension or cancellation of the payment.
Restoration of AIC payments
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Action |
1 |
Query about AIC cancellation or suspension + Read more ... If an applicant queries their AIC cancellation or suspension, match the cancellation or suspension reason on the Benefit Status line with the reason found in Codes for Assistance for Isolated Children (AIC) cancellation, suspension and rejection. Can the payment be restored?
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2 |
Information required for restoration + Read more ... Tell the applicant the information that is required for restoration of payment. Depending on what is required, the applicant can provide the details:
If required, send a request for the documentation:
Record a DOC:
Has the applicant provided all the information required for restoration to occur?
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3 |
Applicant and student AIC eligibility + Read more ... Make sure the applicant and student are eligible for AIC payments and the decision to restore payment is correct. See Assistance for Isolated Children (AIC) eligibility. Are both the student and applicant eligible for AIC?
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4 |
Determine if a new claim is required + Read more ... If AIC is cancelled and eligibility is re-established within 15 weeks, the payment can be restored. Where cancellation occurred more than 15 weeks in the past, the payment needs to be restored by indexing a new claim activity. The Education Allowance (EPAH) screen can be used to determine the cancellation date. Was the cancellation more than 15 weeks in the past?
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5 |
Restore the AIC payment + Read more ... To restore the AIC payment:
Has a payment been generated as part of the AIC restoration process?
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6 |
Index and process a new claim + Read more ... Customers with a payment cancellation period of 15 weeks or more who have a confirmed continuous entitlement to payment, must be restored through a new claim (re-grant) activity. See Indexing, re-indexing, and cancelling claim activities. Service Officers must:
For the steps to code the indexed claim, see Assessing and coding claims for Assistance for Isolated Children (AIC). |
7 |
AIC Overpayments + Read more ... Where an overpayment occurred in a prior activity for the same period that is being restored, the arrears being released may need to be adjusted on the AR screen. Check the Debt Explanation (ADEX) to view previously raised overpayments. Has an overpayment prior to suspension or cancellation been identified?
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8 |
Determine arrears payable + Read more ... Determine if any adjustments are needed to ensure the correct entitlement is received. See the Resources page for an adjustment example. If the overpayment is:
Is an adjustment of the arrears required?
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9 |
Adjustment of arrears + Read more ... Manually adjust the arrears using the:
Select the appropriate option below: Updating the OOP screen + Read more ... To manually reduce arrears on the AR screen:
Once the adjustments have been made, go to Go to Step 10. Updating the RAC screen + Read more ... For AIC, use the RAC screen in Customer Record. Do not use the RAC screen in any other system. To manually reduce arrears on the AR screen:
Once the adjustments have been made, go to Step 10. |
10 |
Debt adjustment + Read more ... Is an adjustment of the debt required?
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11 |
Debt adjustment details + Read more ... Staff who are not trained to process debts can leave a note within the debt shell activity to advise of the change needed to the debt amount.
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12 |
Record details of decision + Read more ... Record an AIC Payment Restored Fast Note:
Are there additional students in the applicant's care that require AIC payments to be restored?
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