Using ADEX to explain a system generated debt 107-03020020
This document outlines how to use Debt Explanation (ADEX).
Access and functionality within ADEX
Item |
Description |
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Accessing ADEX Debt Explanation + Read more ... ADEX Debt Explanation can be accessed via Customer First and Customer Record. In Customer First, go to either:
In Customer Record:
Accessing ADEX for an employment income related debt activity:
A blue M indicates a payment has been manually zeroed and not released. Make sure the debt amount is correct by:
Note: due to system limitations, if a customer is entitled to less than $1.00 of a payment component (for example, CES/PHA) the system rounds up and pays exactly $1.00. This displays on the Payment Summary (PS) screen. ADEX however, displays the exact amount of their entitlement, for example $0.44. |
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Accessing ADEX Debt Explanation for Assistance for Isolated Children (AIC) and ABSTUDY + Read more ... ADEX Debt Explanation can only be accessed via the student’s record. In Customer First or Customer Record:
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3 |
ADEX vs DMIS + Read more ... The ADEX result may differ to the debt amount shown in DMIS. The difference is because the ADEX calculates to 4 decimal points, while DMIS calculates to 2 decimal points. ADEX is the preferred debt calculation method and must be used when it:
See Step 4 to adjust the Component Amount (OPCA) screen to accommodate the 1 cent to 5 cent difference. Note: staff may have to navigate manually to the OPCA screen when using the Debt Action script if the difference is less than 5 cents. When making a determination, the activity will flow to the Assessment Finalisation (OPAF) screen. The user can go to OPCA without finalising the activity and confirm the sum of the OPCA payment components equal the total debt amount before finalising the debt. Only use DMIS if all the following are met:
The reason for using DMIS must be included on the DOC. |
4 |
Adjusting the OPCA screen when there is no more than 5 cents difference between ADEX and the DMIS payment components + Read more ... The OPCA screen breaks down a debt by financial years and payment components. The total of the component amounts must equal the total debt amount. Payment components must be adjusted where there is a 5 cents (or less) difference. Note: when selecting a component to apply the adjustment to, make sure the adjustment does not result in the total amount of the debt attributed to that component, exceeding the total amount of the component actually paid to the customer in the relevant financial year. Adjust the components on the OPCA screen to match the ADEX total for the same component (to 2 decimal places). For guidance, see Table 2 in Actioning an undetermined debt on the Debt Management and Information System (DMIS). For example:
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Related Activities function + Read more ... Check 'Related Activities' in ADEX to explain differences. Note: if the related activity (AMR number) has been archived, the Activity and Related Explanations sections will not display complete information. In this event, retrieve the activity (AMR) from the Archiving and Culling Engine (ACE). The 'Related Activities' function alerts users if:
Record a DOC if:
See the Resources page for examples. |
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Limitations of debt calculations in the Centrelink system + Read more ... There are limitations to which debts can be calculated in the Centrelink system. See the Training and Support page for further details. If ADEX has not calculated a debt correctly due to system limitations, consider using the MultiCal debt calculator. Do not use another method of debt calculation if the Centrelink system can be used. |
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Manual calculations not using ADEX + Read more ... Key:
This is required to:
Exceptions Exceptions are rare. Employment income can be removed from the EANS screen if the Assessment Results (AR) screen shows an undesirable impact to the customer's ongoing assessment. Record the reasons why the employment income assessment was not completed on a DOC. If the amount in the debt shell is incorrect and differs from the manual calculation, enter the manual amounts and dates into the debt shell. This creates inconsistency between the entitlement history and the debt, however, the employment income would still be incorrect if it was not assessed on the customer record. |
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Processing 'in one period' (IOP) employment income + Read more ... The processing of the in one period (IOP) employment income assessments is made easier by the use of the Earnings Apportionment Tool (EAT). EAT can:
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Help with ADEX + Read more ... Seek assistance from technical support staff or Quality Development Officers. For more details, see the Training and Support page. Report suspected system faults to mySupport. |