Coding Income Management expenses 103-01040070

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Q888 Request to contact – Additional Expense Information required

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Technical Support Line

Services Australia website

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External websites

No interest Loans Scheme is available to low income earners with a Pensioner Concession Card (PCC) or Health Care Card (HCC).

StepUP Loans Scheme provides low interest loans to people on low incomes through community providers across many parts of Australia.

Income Management Deduction Service Reasons

This document lists both contracted and uncontracted Service Reasons for Income Management.

Scenarios - Order of payments applied when customer has insufficient funds

Item	Scenario
1	Sarah's regular expenses Sarah has been issued a BasicsCard which will be used to buy food each fortnight. Sarah also set up the following regular expenses: Schools Meals Program $50.00 Medical Expenses $10.00 Rent $260 Utilities $30 Sarah usually has $65 credited to the Income Management account each fortnight from their Parenting Payment Single (PPS) and Family Tax Benefit (FTB). Sarah has enough to cover all regular expenses incurred. As Sarah's BasicsCard allocation is by the Residual Payment method, $115 will automatically transfer to the BasicsCard after the expenses have been paid.
2	Sarah starts casual work - reduced available funds Sarah starts casual work and their PPS payment is reduced so only $330 goes into the Income Management account this fortnight. The system will pay Sarah's expenses using the payment priority order. Note: the system does not make part payments and once it cannot pay an expense in full it stops going down the list.
3	Outcome when reduced available funds The following expenses will be paid for Sarah 1. Schools Meals Program of $50 2. Medical Expenses of $10 3. Rent of $260 This would leave $10 in Sarah's Income Management account. As there are insufficient funds available, the utilities of $30 would not be paid. No funds would be transferred to the BasicsCard, as all regular expenses were not paid. If Sarah still wanted a payment to be made to the utilities company, Sarah would need to make arrangements to pay it from their discretionary funds.