Disbursement interview for Child Protection Income Management 103-01160080

Customers can request to attend a Disbursement interview to discuss how they will manage ongoing expenses and how residual funds will be paid out when Income Management ends.

If a customer does not attend a Disbursement interview or no disbursement instructions are recorded, Auto Disbursement rules apply.

Income Management under this measure will end in the following circumstances:

• the customer or their partner is no longer receiving a category H welfare payment
• the customer or partner has an excluded payment nominee for Income Management purposes
• the customer no longer meets the legislative requirements
• the period of Income Management specified in the Notice to Commence Income Management ends, or
• has the relevant state or Territory Child Protection Authority case worker lodges a Revocation of Income Management or enhanced Income management

The following will be discussed with customers who request to attend a Disbursement interview:

• If appropriate, how residual income managed funds will be disbursed, including confirmation of payment destination details
• Using Centrepay or the Rent Deduction Scheme to meet ongoing expenses
• Eligibility for another measure of Income Management, including Voluntary Income Management (if appropriate)
• Continued use of their BasicsCard for up to 60 days after Income Management ends
• Option to request a payment nominee
• Where to find more information to help with managing their finances. Customers can visit servicesaustralia.gov.au/managing your money page for useful information and resources. See Resources for a link, and
• Offering a voluntary referral to Financial Wellbeing and Capability Activities

To prepare for a Disbursement interview, Service Officers should:

• check whether the customer requires an interpreter. If required, see Booking an interpreter for an appointment
• investigate the record to determine whether the customer is likely to become eligible for Income Management in the near future, including eligibility for Voluntary Income Management
• check the customer's available Income Management funds
• check whether the customer has an active BasicsCard and the current balance
• check record for any vulnerability indicators as the customer may benefit from a referral to a social worker, and
• have the relevant communication products on hand (for example Centrepay information, Nominee forms)