Disbursement interview for Disengaged Youth (DEY) and Long Term Welfare Payment Recipient (LTWPR) Income Management 103-01170040

Customers can request to attend a Disbursement interview to discuss how they will manage ongoing expenses and how residual funds will be paid out when Income Management ends.

If a customer does not attend a Disbursement interview or no disbursement instructions are recorded, Auto Disbursement rules apply.

Income Management under these measures will end in the following circumstances:

• the customer is no longer receiving a category E welfare payment
• the customer has an excluded payment nominee for Income Management purposes
• the customer has turned 25 years of age and has not automatically qualified for Income Management under the LTWPR measure
• an exemption from Income Management has been granted, or
• the customer has moved out of the Northern Territory on a permanent or indefinite basis and it has been more than 13 weeks

The following will be discussed with customers who request to attend a Disbursement interview:

• If appropriate, how residual income managed funds will be disbursed, including confirmation of payment destination details
• Using Centrepay or the Rent Deduction Scheme to meet ongoing expenses
• Eligibility for another measure of Income Management, including Voluntary Income Management (if applicable)
• Continued use of their BasicsCard for up to 60 days after Income Management ends
• Option to appoint a payment nominee
• Where to find more information to help with managing their finances. Customers can visit the servicesaustralia.gov.au Managing your money page for useful information and resources. The Resources page contains a link
• Offering a referral to Financial Wellbeing and Capability Activities

To prepare for a Disbursement interview:

• Check whether the customer requires an interpreter, and book interpreter if required
• Investigate the record to determine whether the customer is likely to become eligible for another Income Management in the near future, including eligibility for Voluntary Income Management
• Check the customer's available Income Management funds
• Check whether the customer has an active BasicsCard and the current balance
• Check the record for any vulnerability indicators as the customer may benefit from a referral to a social worker
• Have the relevant communication products on hand (for example, Centrepay information, Nominee forms)