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Initial offer or replacement of BasicsCard 103-01230010




Phone number for IM and BasicsCard lines

BasicsCard balance enquiry options for customers

Checking BasicsCard balance

Services Australia website, BasicsCard balance check options

Information Packs and Plastic Card Wallets

BasicsCard Customer Information Packs can be issued to customers/payment nominees when they receive their new or replacement BasicsCard. BasicsCard Customer Information Packs contain:

  • BasicsCard Customer Terms and Conditions
  • BasicsCard Factsheet
  • BasicsCard Card Wallet

BasicsCard customer information packs can be requested by emailing the Level 1 helpdesk at Income Management Payment and Contact Team.

The request must include:

  • quantity required
  • Service Centre details
Services Australia website links

BasicsCard

Centrepay

Income Management

Customer Request for BasicsCard Template

A linked attachment is availableCopy template

Paste template in a new email

Complete all template fields

Send to the BasicsCard mailout requests team