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Processing Payment Reconciliation (PAYREC) DOCs 103-21041532

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This document outlines information on the work items produced for payment reconciliation and how to action them. This process is not related to Family Tax Benefit/Child Care Subsidy end of financial year reconciliation.

Payment reconciliation work item processing

The payment reconciliation is an automatic process that checks the payments calculated for a customer are the actual payments delivered to the customer via the Centrelink payment system. The system will perform various checks, and where the payment amount is different to the entitlement amount, a Payment Reconciliation DOC will be created for Service Officers to investigate the discrepancy and determine whether the system has paid the correct amount to the customer.

The Resources page contains a list of relevant mySupport forms, a link to the Payment Rates and Thresholds, a link to an image containing an example of the PAYREC DOC, the Payment Summary (PS) screen and an explanation of the analysis undertaken.

Payment delivery overview, including payment delivery processing times

Debt Identification