Proof of energy reviews for Essential Medical Equipment Payment (EMEP) 008-01040050

Post-payment compliance will be undertaken on selected customers by a review of their energy account. This review will determine their ongoing entitlement to their current EMEP.

Energy account evidence is not required at the time a claim is lodged, unless the customer has failed to provide acceptable proof of energy account for a previous review.

Five per cent of current EMEP customers will be selected for the energy account review 12 weeks after the EMEP claim is finalised.

Selected customers will be sent a letter requesting they provide evidence that they are:

• the energy account holder
• the partner of the energy account holder, or
• contributing toward the energy account

The customer must return the evidence within 28 days of the date the letter was issued.

Customers will be excluded from the review if:

• the energy account is paid via Centrepay deductions
• they provided proof of their state/territory rebate as medical evidence, or
• they provided acceptable proof for a previous energy account review

The EMEP claim attached to the review will automatically cancel if acceptable proof is not provided within 28 days.

Customers need to provide the most recent energy bill as proof that they, their partner, or the equipment user is the account holder or is contributing to the account.

The proof should be for the energy type (for example, electricity, gas, diesel, heating oil) used to run the medical equipment and/or medically required heating/cooling for which EMEP is being paid at their current residence.