Cancellation and rejection codes for Essential Medical Equipment Payment (EMEP) 008-01040060

Cancellation and rejection reasons can be recorded manually on a customer’s record, or automatically by the system. Automatic cancellations occur when information is updated which disqualify entitlement. Specific codes are used when a decision is recorded on a customer’s record to assess their claim, or to cancel their payment. When a letter is generated as a result of the action, the code allows the correct reason for the decision to be provided in the correspondence.

EMEP is paid under social security law and customers can request a review of the decision to reject or cancel EMEP.

EMEP can be restored if it has been cancelled incorrectly.

EMEP may be cancelled or rejected based on information related to:

• claimant/customer
• equipment user
• medical equipment

Use a cancellation code when:

• EMEP is current and
• the equipment user, carer or customer is no longer eligible for EMEP

EMEP cannot be suspended.

The Process page contains a list of cancellation and rejection codes for EMEP and protocols for restoring EMEP if it is cancelled.