Cancellation, suspension and rejection codes for Disability Support Pension (DSP) 008-03130040

This document explains how to record payment cancellation, suspension or rejection information on a customer's record for Disability Support Pension (DSP).

Item	Explanation
1	Code Three letter code using the pension system (PEN).
2	Description Expanded meaning of the code.
3	Valid Action Codes REJ - Rejection SUS - Suspension CAN - Cancellation RES - Restoration
4	Restoration A cancelled record cannot always be restored and a new claim may be required. The following codes indicate whether a new claim is required: N - requires a new claim M - can be manually restored. Some restorations may require a circumstance screen to be updated before the restoration can be input on the Benefit Action (BA) screen (for example updating assets or employment income)
5	Initiation Manual (M) = reason codes that can be manually input on the BA screen Auto (A) = cancellation, suspension or rejection codes that automatically occur on the system
6	Rejection Rejections can never be restored. In certain circumstances a DSP claim can be reopened and reassessed. This can be when the customer provides the required information/agrees to attend medical assessment within 13 weeks of rejection notice and where a claim has been rejected for the following reasons: FRC (Failed to reply to correspondence) / FSD (Failed to supply documents) FRP (Failed to report) POI (Proof of identity) IME (Insufficient medical evidence) NTC (Customer failed to advise TFN) /NTP (Partner failed to advise TFN GCD (Failed to attend/participate in GCD) FME (Failed to undergo medical JCA) In other circumstances, the customer will need to seek a request for explanation or formal review or lodge a new claim when the claim has been rejected for a medical reason: NSI (Less than 20 points impaired) NDT (Medical conditions not diagnosed, reasonably treated and stabilised) POS (Has not actively participated in a program of support) MDI (Manifest-diagnosis criteria not met) For more information about the rejection codes and action required, refer to Progress of claim - Disability Support Pension (DSP)

A - K cancellation, suspension and rejection codes

Table 2: This table contains a list of A-K cancellation, suspension and rejection codes for DSP.
Select a code for more information.

Letter

Code

A-K

A - K cancellation, suspension and rejection codes for DSP

Table 3: This table contains A-K cancellation, suspension and rejection codes for DSP. Always check the Document List (DL) screen for information about the suspension. It may not be appropriate to restore at the first point of contact. For information on who can restore, see Restoration of Disability Support Pension (DSP).

Code	Description	Valid action codes	Initiation	Benefit type	Restoration (does not apply to REJ)
12F	Earnings preclude for 12 consecutive fortnights	CAN, RES	Auto	DSP	M
12P	Partner earnings preclude for 12 consecutive fortnights	CAN, RES	Auto	DPS	N
AGC	Pension paid by the Department of Veterans' Affairs (DVA)	REJ, CAN, RES	Auto	DSP	M Only restore if cancellation was due to an error and the error has been corrected
AGD	Does not meet age requirements	REJ, CAN, RES	Auto	DSP	N
AGL	Failed Agreement lodgement rules	REJ	Manual or Auto	DSP	CIS use only
AGR	Failed agreement specific rules	REJ, CAN, RES	Manual	DSP	CIS use only Only restore if cancellation was due to an error and error is corrected
AGS	Failed Agreement scope rules	REJ, CAN, RES	Manual or Auto	DSP	CIS use only Only restore if cancellation was due to an error and error is corrected
AGT	Failed Agreement totalisation rules	REJ,	Manual or Auto	DSP	CIS use only
ARE	Approved reason portability ended	SUS, CAN, RES	Manual or Auto	DSP	Can restore where the return to Australia is within 13 weeks of the end of the portability period See Returning to Australia
ASS	Assets over limit	REJ, CAN, RES	Auto	DSP	M
ATN	School Enrolment and Attendance Measure (SEAM) - Child’s attendance not satisfactory	SUS	Manual	DSP	Historical display only Use of this code ceased from 16 December 2017. This code should not be used SEAM ATN cancellations are non-restorable. A customer whose payment is cancelled for reason ATN must lodge a new claim to recommence payment
AWD	Award wage for 12 months	CAN, RES	Auto	DSP	M
CFP	Fail to claim foreign payment	REJ, SUS, CAN, RES	Manual	DSP	M
CLE	Claim lodged early	REJ	Auto	DSP	N
CLR	Withdrawn/voluntary surrender	REJ, CAN, RES	Manual	DSP	M Restoration can only occur if supported by a Vulnerability Medical Assessment (VMA), refer to Restoration of Disability Support Pension (DSP) Current process is not to reject a claim. See Withdrawal of claims
CMI	Compensation settlement under investigation	SUS, RES	Manual	DSP	M
CMP	Precluded due to compensation Direct Deduction	CAN, RES	Auto	DSP	M
COM	Compensation preclusion period	REJ, CAN, RES	Auto	DSP	M Only restore if cancellation was due to an error and error is corrected
CRV	No reply to compliance review letter	SUS, CAN, RES	Manual	DSP	M
DDI	Failed to respond to Digital Declaration Intervention	SUS, CAN, RES	Auto	DSP	A If SUS, will be restored (auto) once the Current Earnings Confirmation review has been submitted and if customer is still eligible for DSP M If CAN, can be restored if customer contacts within 13 weeks of the date of cancellation and confirms or updates current employment income for customer and partner.
DEA	Death Action	REJ, CAN, RES	Auto	DSP	See Undoing a death action
DEL	Deleted Record	CAN, RES	Manual	DSP	M DQU use only
DIA	DSP excess income/assets no medical examination	REJ	Manual	DSP	N
DOS	Departure/absence overseas	SUS, CAN, RES	Manual	DSP	M
DST	Disability is short term	REJ, CAN, RES	Manual or Auto	DSP	M
DVA	Service pen/inc support supplement	REJ, CAN, RES	Auto	DSP	M
E6F	Earnings preclude for six consecutive fortnights	CAN, RES	Auto	DSP	Historical display only Use of this code ceased from 1 July 2024
E6P	Partner earnings preclude for six consecutive fortnights	CAN, RES	Auto	DSP	Historical display only Use of this code ceased from 1 July 2024
EAL	Earnings preclude payment - Late notification RTW	CAN, RES	Manual	DSP	M (using reinstatement workflow).
EAN	Earnings preclude payment	SUS, CAN, RES	Auto	DSP	M (using reinstatement workflow).
ECC	Earlier claim cancelled	REJ	Auto	DSP	N
EIS	New Enterprise Incentive Scheme (NEIS)/Australian Education International (AEI) direct deduction applied	CAN, RES	Auto	DSP	Historical display only Use of this code ceased from 3 December 2022
EJP	COVID extended zero rate end - Partner Income	CAN, RES	Auto	DSP	M
ENN	School Enrolment and Attendance Measure (SEAM) - Child’s enrolment details not provided	SUS	Manual	DSP	Historical display only Use of this code ceased from 16 December 2017. This code should not be used SEAM ENN cancellations are non-restorable. A customer whose payment has been cancelled for reason ENN must lodge a new claim to recommence payment
EPE	Extension period ended	SUS, CAN, RES	Manual or Auto	DSP	M CIS use only
EPP	Partner extended employment suspension period	SUS, CAN	Auto	DSP	Can be restored if the customer contacts to request the restoration before the cancellation DOV. See Restoration of Disability Support Pension (DSP).
ESA	Failed to attend ESAt appointment	CAN, RES	Manual	DSP	M
EXR	Exceeds income/assets thresholds due to foreign exchange rate processing	CAN, RES	Manual or Auto	DSP	May be restored with gap in eligibility via MFU. See Cancellation due to foreign exchange processing
FAI	Failed to attend interview	REJ, SUS, CAN, RES	Manual	DSP	M To restore only if customer has attended interview and it is documented
FAR	Former resident left within two years	SUS, CAN, RES	Manual or Auto	DSP	M
FCA	Failure to confirm Department of Employment and Workplace Relations - address	SUS, CAN, RES	Auto	Pension payments where the customer is also an active job seeker (that is, also has JSR/ACT status)	If suspended, can be restored once customer has confirmed or declined the home address details they provided to their Employment Services Provider. See Job seeker change of address. Cancelled records cannot be restored.
FCC	Fail to claim compensation	REJ, SUS, CAN, RES	Manual	DSP	M
FDA	Failed to participate in compulsory activity in DSP Participation Plan	SUS, CAN, RES	Manual	DSP	M
FD2	Failed to participate in compulsory activity in DSP Participation Plan - second instance of non-compliance	SUS, RES	Manual	DSP	M
FI2	Failed to attend a participation interview	SUS, CAN, RES	Manual	DSP	M
FLC	Failed to return Life Certificate (Centrelink International Services (CIS)	SUS, CAN, RES	Manual	DSP	M
FME	Failed to undergo medical Job Capacity Assessment (JCA)	REJ, SUS, CAN, RES	Manual	DSP	M Customers have 13 weeks from date claim is rejected to contact for claim to be reassessed or reopened. See Progress of claim - Disability Support Pension.
FOS	Failed to return overseas review	CAN, SUS, RES	Auto	DSP	M
FPD	Foreign pension direct deduction applied	CAN, RES	Auto	DSP	M
FRC	Failed to reply to correspondence	REJ, SUS, CAN, RES	Manual	DSP	M To restore only if return of form/information is documented/coded. New claim may not be required if documentation provided within 13 weeks. See Request to reassess a rejected claim.
FRP	Failed to report	REJ, CAN, RES	Auto	DSP	M May restore if DSP was cancelled due to Centrelink Master Program error, or If customer contacts within 13 weeks of the date of cancellation and can supply all employment income details for the relevant eligibility periods. If the DSP claim was finalised (granted) before the customer's first Reporting Date and the customers fail to report, DSP will REJ-FRP. See Request to reassess a rejected claim.
FRT	Failed to return Trust and Co correspondence	SUS, CAN, RES	Auto, Manual	DSP	Manual suspension FRT only by a Complex Assessment Officer (CAO). Restoration from FRT only by CAO. For referral to a CAO, see Identifying and making suitable referrals to a CAO.
FS2	Failed to sign Participation Plan 2nd	SUS, CAN, RES	Manual	DSP	M
FSC	Failed to return Family SITU certificate (CIS)	SUS, CAN, RES	Manual	DSP	M To restore only if return of Family SITU certificate is documented/coded.
FSD	Failed to supply documents	REJ	Manual	DSP	To restore only if return of form/information is documented/coded. New claim may not be required if documentation provided within 13 weeks. See Request to reassess a rejected claim
FSP	Failed to sign Participation Plan	SUS, CAN, RES	Manual	DSP	M
FSS	No reply to income stream review	SUS, CAN, RES	Auto	DSP	M For more information see February review of income streams.
FTE	Return to work full-time - Earned income not advised by customer	REJ, CAN, SUS, RES	Manual	DSP	M
FTM	Failed to return DSP medical review form	SUS, CAN, RES	Auto	DSP	M
FTW	Return to work 30 hours per week - notified within 14 days Note: RTW will appear on benefit status line when this code is used to suspend DSP	SUS, CAN, RES	Manual	DSP	M (using reinstatement workflow).
FTX	Return to work 15 hours per week - notified within 14 days. Note: RTW will appear on benefit status line when this code has been used to suspend DSP.	SUS, CAN, RES	Manual	DSP	Historical display only Use of this code ceased from 1 July 2012. This code should not be used.
FTY	Return to work 30 hours per week notified outside 14 days. Note: RTW will appear on benefit status line when this code is used to cancel DSP.	CAN, RES	Manual	DSP	M (using reinstatement workflow).
FTZ	Return to work 15 hours per week - notified outside 14 days. Note: RTW will appear on benefit status line when this code has been used to cancel DSP.	CAN, RES	Manual	DSP	Historical display only Use of this code ceased from 1 July 2012. This code should not be used.
GCD	Failed to attend/participate in GCD	REJ, CAN, RES	Manual	DSP	Customers have 13 weeks from date claim is rejected to contact us for claim to be reassessed or reopened. See Disability Medical Assessment (DMA) appointment outcome.
GWN	Customer gone overseas without notifying	SUS, CAN, RES	Manual	DSP	M
GWR	Rent assistance portability review	SUS, CAN, RES	Manual	DSP	M
IBT	Internal Benefit Transfer	CAN	Auto	DSP	M Only restore if cancellation was due to an error and the error has been corrected.
IME	Insufficient Medical Evidence	REJ	Manual	DSP	Customers have 13 weeks from date claim is rejected to lodge further medical evidence for claim to be reassessed or reopened. See Request to reassess a rejected claim
IMN	Income Maintenance Period	SUS, RES	Manual	DSP	Manual restoration is required if the Income Maintenance Period is in the past. Auto restoration will occur in all other cases.
IMP	Customer in prison	SUS, CAN, RES	Manual	DSP	DSP can remain SUS-IMP for 2 years. Manual restoration from date of release can occur within 2 years. New claim required if DSP is CAN-IMP.
INC	Excess income	REJ, CAN, RES	Auto	DSP	M
IOS	Incapacitated/blinded overseas	REJ	Manual	DSP	M
ITM	One of a couple interstate transfer	CAN, RES	Manual	DSP	M
ITO	Interstate transfer out	CAN, RES	Auto	DSP	M

L - Z cancellation, suspension and rejection codes

Table 4: This table contains a list of L-Z cancellation, suspension and rejection codes relating to DSP. Select a code for more information.

Letter

Terms

L-Z

L - Z cancellation, suspension and rejection codes for DSP

Table 5: this table contains L-Z cancellation, suspension and rejection codes for DSP. Always check the Document List (DL) screen for information about the suspension because it might not be appropriate to restore at the first point of contact.
For information on who can restore, see Restoration of Disability Support Pension (DSP).

Code	Description	Valid Action Codes	Initiation	Benefit Type	Restoration (does not apply to REJ)
MCW	Manifest - clearly no Continuing Inability to Work (CITW)	REJ	Manual - coded on the MC screen	DSP	M
MDI	Manifest - diagnosis criteria not met	REJ	Manual - coded on the MC screen	DSP	M
MNI	Manifest - Not sufficient impairment	REJ, CAN, RES	Manual - coded on the Medical Conditions Details (MC) screen	DSP	Historical display only Not for use.
MTM	Manifest - temporary	REJ, CAN, RES	Manual - coded on the MC screen	DSP	M
MWK	Manifest - can work 30 hrs p/w	REJ, CAN, RES	Manual - coded on the MC screen	DSP	M
MWL	Manifest - can work 15 hrs p/w	REJ, CAN, RES	Manual - coded on the MC screen	DSP	M
NAR	Not resident in Australia (Agreement)	CAN, RES	Manual	DSP	CIS use only Only restore if cancellation was due to an error and error is corrected M.
NAU	Not residing in Australia	REJ, CAN, RES	Auto	DSP	Only restore if cancellation was due to an error and error is corrected.
NDT	Medical conditions not Diagnosed, Reasonably Treated and Stabilised	REJ	Manual	DSP	N
NIA	Not located in Australia	REJ, CAN, RES	Auto	DSP	Only restore if cancellation was due to an error and error is corrected.
NLP	Overseas - paid six monthly (CIS)	SUS, RES	Manual	DSP	Historical display only. Not for use.
NPB	Not permanently blind	REJ	Manual	DSP	N
NPV	No permanent visa	REJ, CAN, RES	Auto	DSP	Only restore if cancellation was due to an error and error is corrected. For customers who have had their payment cancelled or suspended due to a lack of residence coding and the Country of Residence (CRES) screen shows they have been residing in Australia on and before 1 September 1994, Call Centre Service Officer can update the RSLEG screen with the Visa Sub Class code '111' and Grant Date: field as date of arrival in order to restore the payment.
NRQ	Not residentially qualified	REJ, CAN, RES	Manual	DSP	Only restore if cancellation was due to an error and error is corrected. New claims are not to be rejected for this reason.
NRV	Failed to respond to verification request	SUS, CAN, RES	Auto	DSP	To restore only if customer has returned eligibility review and it is documented.
NSD	No longer severely disabled	CAN, RES	Manual	DSP	M
NSI	Less than 20 points impaired	REJ, CAN, RES	Manual or Auto	DSP	M
NSR	Not sufficient residence	REJ, CAN, RES	Auto	DSP	Only restore if cancellation was due to an error and error is corrected. For customers who have had their payment cancelled or suspended due to a lack of residence coding and the Country of Residence (CRES) screen shows that they have been residing in Australia on and before 1 September 1994, Call Centre Service Officer can update the RSLEG screen with the Visa Sub Class code '111' and Grant Date: field as date of arrival in order to restore the payment.
NSV	Non-protected Special Category Visa (SCV) holder	REJ, CAN, RES	Auto	DSP	Only restore if cancellation was due to an error and error is corrected.
NTB	Customer and Partner failed to advise Tax File Number (TFN)	REJ, CAN, RES	Auto	DSP	Can restore where both the customer and partner give authority to use a TFN that is already recorded.
NTC	Customer failed to advise TFN	REJ, CAN, RES	Auto	DSP	Can restore where the customer gives authority to use a TFN that is already recorded. Claim can be reopened if customer supplies TFN within 13 weeks of rejection, see Progress of claim – Disability Support Pension.
NTI	No longer terminally ill	SUS, CAN, RES	Manual	DSP	M
NTP	Partner failed to advise TFN	REJ, CAN, RES	Auto	DSP	Can restore where the partner gives authority to use TFN that is already recorded. Claim can be reopened if customer supplies partner’s TFN within 13 weeks of rejection, see Progress of claim – Disability Support Pension.
NZT	1995 NZ Agreement pension temporarily overseas	SUS, CAN, RES	Manual	DSP
O12	Customer overseas 12 months	SUS, CAN, RES	Auto	DSP	Historical display only Use of this code ceased from 20 September 2000. This code should not be used.
O13	Customer overseas more than 13 weeks	SUS, CAN, RES	Auto	DSP	Historical display only Use of this code ceased from 1 January 2013. Do not use.
O28	Customer overseas more than four weeks	SUS, CAN, RES	Manual or Auto	DSP	Can restore where the return to Australia is within 13 weeks of the end of the portability period. See Returning to Australia.
O6W	Customer overseas more than six weeks	SUS, CAN, RES	Manual or Auto	DSP	Historical display only Use of this code ceased from 1 January 2015. Do not use..
OSU	Overseas review returned unclaimed	SUS, CAN, RES	Auto	DSP	M
OTH	Other	REJ, SUS, CAN, RES	Manual	DSP	Check suspension DOC for more information. Some enquiries can be resolved over the phone.
PI3	Failed to attend 3rd Participation Interview	SUS, CAN, RES	Manual	DSP	M
PDD	No payment destination details	SUS, CAN, RES	Auto	DSP	M
PER	Failed to return eligibility review	SUS, CAN, RES	Manual	DSP	M To restore only if the return of entitlement review is documented on the customer record.
PEU	Eligibility review returned unclaimed	SUS, CAN, RES	Auto	DSP	M
POI	Proof of identity not provided	REJ, CAN, RES	Auto	DSP	Restore only if Identity Confirmation has been finalised. Use the Identity Summary, located in the Customer Identity and Authentication assignment block in Workspace to check whether a customer has a confirmed identity status. If status is not confirmed, tell the customer of any outstanding identity requirements as outlined in Identity Confirmation. New claim may not be required if documentation provided within 13 weeks. See Request to reassess a rejected claim.
POS	Has not actively participated in a program of support	REJ, CAN, RES	Manual or Auto	DSP	M
PPR	Proportional on zero months	SUS, CAN, RES	Auto	DSP
PTC	Agreement pension in non-qualifying country	SUS, CAN, RES	Manual or Auto	DSP	Restoration can only be actioned by CIS staff.
RDC	Returned direct credit payment	SUS, CAN, RES	Manual	DSP
RFR	Failed to reply to recovery fee letter	SUS, CAN, RES	Manual	DSP	If SUS - restoration can only be done by staff responsible for debts. If CAN - CUS, must reclaim.
RSK	>20 points impaired/can be reskilled for 30+ hrs p/w (grandfathered or transition group)	REJ, CAN, RES	Manual or Auto	DSP	M
RSL	>20 points impaired/can be reskilled 15+ hrs p/w	REJ, CAN, RES	Manual or Auto	DSP	M
RTA	Returned to Australia	CAN, RES	Manual	DSP
RTW	Returned to work	SUS, CAN	Auto	DSP	M
SEA	Self-Employment Allowance	CAN	Auto	DSP	M
U16	Customer under 16 years	REJ, CAN, RES	Auto	DSP
VST	Voluntary surrender trust and co	CAN, RES	Auto	DSP	M
WFT	>20 points impaired/can work 30+ hrs p/w (grandfathered or transition group)	REJ, CAN, RES	Auto or Manual	DSP	M
WFU	>20 points impaired/can work 15+ hrs p/w	REJ, CAN, RES	Auto or Manual	DSP	M
WUK	Whereabouts unknown	REJ, SUS, CAN, RES	Auto	DSP

Operational Information

Cancellation, suspension and rejection codes for Disability Support Pension (DSP) 008-03130040

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Legend for cancellation, suspension and rejection codes tables

A - K cancellation, suspension and rejection codes

A - K cancellation, suspension and rejection codes for DSP

L - Z cancellation, suspension and rejection codes

L - Z cancellation, suspension and rejection codes for DSP