Cancellation, suspension and rejection codes for Sickness Allowance (SA) 008-04090040

This document outlines the cancellation, suspension and rejection codes for Sickness Allowance (SA). The Centrelink system uses codes to record the reason for a decision to cancel or suspend a payment, or to reject a claim. The code used will determine the appropriate advice issued to the customer about the decision. The list of codes is not publicly available.

This file is for historical assessments/information only.

The tables below lists all the suspension, rejection and cancellation codes for SA. The following table indicates which suspension/cancellation reasons are restorable and any conditions for restoration. The Document List (DL) screen should always be checked for information regarding the suspension as in some cases it may not be appropriate to restore at the first point of contact.

Legend - explanation of reason code fields

Explanation of reason code fields used on this page

Table 1

Item	Description
1	Code + Read more ... Three letter code using the pension system (PEN).
2	Description + Read more ... Expanded meaning of the code.
3	Valid Action codes + Read more ... REJ = Rejection - Rejections can only be reassessed not restored. SUS = Suspension - Suspensions can always be restored. Note: G means the suspension can be manually restored where there is a gap in payment. CAN = Cancellation - Cancelled records can sometimes be manually or automatically restored as indicated in the RES column. No = Cancelled record not restorable M = Can be manually restored on the BA screen A = Can only be restored by automatic action M/A = Can be manually restored, or restored by automatic action
4	Initiation + Read more ... M = reasons can be manually input on the BA screen A = automatically occurring cancellation, suspension and rejection codes (cannot be keyed manually) M/A = can be manually or automatically initiated
5	Restoration + Read more ... RES = Restoration - suspended records can be restored.
6	Benefit Type (Ben Type) + Read more ... Benefit Type is specified if the reason can only be used with certain types of payments. An edit will occur if these reasons are used with other benefit types. Where NSA, AUS, YAL, PTA, WDA and SKA (YTA Historical) are specified, the processing is also allowable on Special (SPL) Benefit paid under those conditions.

A-L status codes for SA

A - L list of status codes for SA

Table 2

Letter

Terms

A-L

A - L List of cancellation codes, rejection codes and restoration options

Reason code	Description	Valid Action Codes	Initiation	Restoration (does not apply to REJ)	Benefit Type
AGD	Does not Meet age Requirements	REJ, CAN	A	No	All
AGE	Customer has reached Age Pension Age	REJ, CAN	A	No	All except SPL under any condition and YAL
AOS	Assurance of Support in force	REJ, CAN	M	No	All - not FHS, DRP
ASS	Assets over limit	REJ, CAN	M (REJ only) / A	A	All
ATN	School Enrolment and Attendance Measure (SEAM) - Child's Attendance not satisfactory	SUS, CAN	M/A	Historical display only. Use of this code ceased from 16 December 2017. This code should not be used. SEAM ATN cancellations are non-restorable. A customer whose payment has been cancelled for reason ATN must lodge a new claim should they wish to recommence payment.	All
BTR	Cancelled on transfer to another common platform payment	CAN	A	No	All
CCM	Course / Program completed (for non-incapacitated Rehab only)	CAN	A	M	SPL, SKA
CLR	Client Request - claim withdrawn / vol. surrender	REJ, CAN	M	M	All
CMI	Comp settlement under Investigation	REJ, SUS(G), CAN	M	M	All
CMP	Precluded due to regular precluding compensation payments	REJ, CAN	A	A	All
COM	Customer in compensation preclusion period	REJ, SUS, CAN	A	A	All (not FHS, DRP)
COP	Another payment is more appropriate	REJ, CAN	M	M	All
CPP	Customer in Receipt of a Precluding DSS Payment	REJ	M		All
DDN	Direct Deduction Income too high - not compensation income	REJ, CAN	A	A	All
DEA	Death	REJ, CAN	A	See Undoing a Death Action.	All
DLT	Disability/ Incapacity is Long-Term / not temporary	REJ, CAN	M	M	NSA, SKA, YAL, AUS
DNL	Customers coded as S19 reporters on Reporting Regime (RPRD) screen and who failed to lodge SU19 form or report within 14 days of Due To Lodge (DTL)	REJ, CAN	A	Only restore if the customer has met all requirements or it is clear their record has not been updated correctly resulting in cancellation, where the information is captured on the record in a DOC from a failed self service transaction that has not been finalised, or where a scanned image is available of the SU19. Confirmation of employment income can be accepted verbally. See Early or late lodgement of job seeker reports.	All (not FHS)
DNR	Did not lodge Review form	REJ, SUS, CAN	A	M/A Restore only if lodgement of review form is either documented, coded or available as a digital image.	All
DOP	Departure/Absence overseas - Permanent	REJ, CAN	A		All
DOT	Departure / Absence Overseas - Temporary but not for acceptable medical reason	REJ, SUS, CAN	A	M If SUS restore when customer has returned. See Returning to Australia. If CAN, customer has to reclaim except if the cancellation was clearly incorrect.	All (except NMA, PTA & WDA)
DPA	Assets preclude on Death of Partner	REJ, CAN	M/A	A	All (except WDA)
DPI	Income precludes on Death of Partner	REJ, CAN	M/A	A	All (except WDA)
DVA	In receipt of a precluding DVA payment	REJ, CAN	A	M	All
ENN	School Enrolment and Attendance Measure (SEAM) - Child's Enrolment details not provided	SUS	M	Historical display only. Use of this code ceased from 16 December 2017. This code should not be used. SEAM ENN cancellations are non-restorable. A customer whose payment has been cancelled for reason ENN must lodge a new claim should they wish to recommence payment.	All
ETA	In Receipt of Education Allowance (Until 1/7/98)	REJ, CAN	M/A	M	All
E6F	Combined 70 hrs work/employment income precluding payment for six fortnights	CAN	A	No	All
FAI	Failed to Attend Interview (no Participation Failure)	REJ, SUS, CAN	M	M To restore only if: attendance at interview (no Participation Failure) is documented or coded unless determination is made that the customer is in hardship, or where it is clear the customer did not receive appropriate notification of the interview	All
FCC	Failed to Claim Compensation	REJ, SUS(G), REJ	M		All - not FHS, DRP
FME	Failed to Undergo Medical Examination	REJ, SUS(G), CAN	M		SKA & NSA, YAL incapacitated
FOE	Returned to work (via IES interface)	REJ, CAN	A		All
FRC	Failed to Reply to Correspondence	REJ, SUS, CAN	M	M REJ – claim can be reassessed if correspondence is either documented and coded or available as a digital image. SUS, CAN - restore if correspondence DOC'd as being received or contact has been made with the relevant officer or if available as a digital image.	All
FRP	Customers coded as S19 reporters on Reporting Regime (RPRD) screen who did not have a status of current i.e. suspended or current zero rate (CZR) and failed to report within 14 days of Due To Lodge (DTL), or Customers coded as 12 weekly reporting statement (RIA) reporters on RPRD screen who failed to report within 14 days of DTL	CAN	A	Only restore if the customer has met all requirements or it is clear their record has not been updated correctly resulting in cancellation, where the information is captured on the record in a DOC from a failed self service transaction that has not been finalised, or where a scanned image is available of the SU19. Confirmation of employment income can be accepted verbally. See Early or late lodgement of job seeker reports.	All
FSD	Failed to Supply Documents	REJ, SUS, CAN	M	M To reassess or restore only if return of form/document is either documented and coded or available as a digital image.	All
FSS	No reply to income stream review	SUS, CAN	A	To restore if all details supplied and coded. For more information see February review of income streams.	All
GWN	Customer gone overseas without notifying	CAN, SUS	M		All
GWR	Rent Assistance portability review	CAN, SUS	M		All
H6H	employed 70 hours for six consecutive fortnights	CAN	A	No	All
IMP	Imprisoned / On Remand	REJ, SUS(G), CAN	M/A		All
INC	Income too High	REJ, CAN	M (REJ only) / A	A	All
IND	Customer Involved in Industrial Action	REJ, CAN	M		NSA, PTA, AUS, YAL, SKA
INE	Partner Excess Income precludes customer payment	REJ, CAN	M (REJ only) / A	A	ALL (except WDA)
INM	Customer failed to contact after auto Income Management	SUS, CAN	A	Should only be restored if customer has had their assessment/allocation interview to discuss their expenses and priority needs.	All
ITO	Interstate Transfer Out	REJ, CAN	A	No
LLF	SU19 Late Lodged	REJ, CAN	M	M	All

M-Z status codes for SA

M - Z list of status codes for SA