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JobSeeker Payment (JSP)/Youth Allowance (YA) (Incapacitated) advices 008-05060050

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This document outlines a list of letters relevant to job seekers who are receiving JobSeeker Payment (JSP) (Incapacitated) or Youth Allowance (YA) (Incapacitated).

Commonly issued letters

Letters commonly issued to customers receiving JSP or YA (Incapacitated) include:

  • Request for the customer to attend an interview (Q001)
  • Request for Information (RFI) letter
  • Request for payment destination details (Q092)
  • Confirmation of rejection, cancellation, suspension or deferment of the customer's pension, allowance or benefit (Q134)
  • Notification to customer that their incapacity is classified as long term and they should test their eligibility for Disability Support Pension (DSP) (Q322 or Q055)

These letters are already scripted to suit circumstances that may occur for job seekers in receipt of JSP or YA (Incapacitated). Some of the letters offer additional options for staff to include more text, such as appointment details or requesting extra information.