Disability Support Pension (DSP) letters and advices 008-09020000

Notification to a customer that that they may be eligible for an alternative payment. Also issued by JCA Processing Team as an invitation to claim DSP following an assessment of a Job Capacity Assessment (JCA) report.

Confirmation of continuation of DSP.

Notification of rejection, cancellation, suspension or deferment of pension, allowance or benefit.

Request for Parts A, B, or C of a new claim or review from the customer.

Notification that the customer’s incapacity for work is classified as long term and the customer is invited to claim for DSP.

Notification of cancellation of DSP after their pension has been suspended for two years.

Advice to the customer from the Subject Matter Expert (SME) that:

• the decision has changed
• the request for review has been withdrawn, or
• the matter has been referred to an Authorised Review Officer (ARO)

This letter can also be used to request customer contact in regards to a review request.

Only generates for reviews and quality checks registered before 15 May 2021.

Advice to the customer:

• from the Subject Matter Expert (SME) that they were unable to contact the customer (to provide an explanation), and inviting contact if the customer would still like to talk about the decision
• from any staff member that the customer's application for a formal review has been referred to an Authorised Review Officer

Only generates for explanations and formal reviews registered on or after 15 May 2021.

Confirmation of continuation of DSP after the medical review is completed.

Free text letter.

Free text letter.