Job Capacity Assessments (JCA) referrals – finalising as Unable to Complete (UTC) 008-25040225

This document outlines the process to follow when an Assessor is unable to complete the Job Capacity Assessment (JCA).

For Assessment Services staff only.

JCA appointments

Assessors must conduct a JCA to assess a customer's level of functional impairment and work capacity for a disability or medical condition(s).

See Job Capacity Assessments (JCA) for more details about:

• what is in a JCA assessment report
• assessment formats, and
• when the customer needs a JCA

Reasons why a JCA may be finalised as ‘Unable to Complete’ overview

Assessors undertake a JCA to assess a customer's level of functional impairment and work capacity for a disability or medical condition(s). There may be times when the Assessor cannot complete the assessment.

The assessor should consider the customer’s medical information, medical condition(s) and personal circumstances before finalising a Job Capacity Assessment (JCA) as Unable to Complete (UTC).

An Assessor may finalise a Job Capacity Assessment (JCA) as Unable to Complete (UTC) for the following reasons:

• Customer withdraws claim before/or at the time of the JCA appointment
• Customer declines to participate or does not consent to Information Sharing
• Non-attendance at Job Capacity Assessments (JCA) appointments
• Medical evidence supports manifest medical eligibility
• Inappropriate/incorrect JCA referral type
• Transfer re-schedule to another assessor or ESSWeb site, or
• Residency information incorrect in JCA referral

The Resources page has a link to the Assessment Services homepage.