Review of decisions for Financial Supplement Loan (FSL) payments made under the Student Financial Supplement Scheme (SFSS) 109-05050000

The Australian Taxation Office (ATO) holds and recovers loans not yet fully paid.

When a customer contacts to ask about their FSL that has been transferred to the ATO, tell them to check the ATO website at ato.gov.au

Documents given to the Commonwealth Bank may be required as evidence for the review. For example:

• the customer’s contract with the bank
• the customer’s request to end payments
• the customer’s request to change the loan amount
• statements of money paid

Request the documents by emailing the Student Programs Team.

Note: more information regarding a customer's study can also be obtained from the Student Programs Team. This information can be sought if required to undertake a formal review or if requested by the Administrative Appeals Tribunal.

If a customer requests their FSL debt be waived refer them to the Department of Finance.

The Department of Finance website contains:

• details about the waiver process and
• the Waiver of Debt Application Form

Record the details on a DOC.