Circumstance Change Monitor (CCM) 133-02160000

Customer and/or Correspondence Nominee

Delivery method of letter and/or message

Customer with no correspondence nominee

If the customer is:

• subscribed to Electronic Messaging (EM) but not myGov Inbox. Customers will get an SMS or email (depending on their preference) telling them that their action is required to progress their claim
• SMS: Your action is required to progress your claim. Please complete outstanding tasks by DD/MM/YY or your claim will be rejected. Do not reply by SMS
• Email: Your action is required to progress your claim. Please complete outstanding tasks by DD/MM/YY or your claim <will be rejected/may not be approved>. You can see Tasks by signing into myGov to access your Centrelink online account or use your Express Plus Centrelink mobile app
• subscribed to myGov Inbox, the customer's request letter will go to their myGov Inbox
• not subscribed to Electronic Messaging (EM) OR myGov Inbox, the request letter will go by postal mail

Customer has a correspondence nominee

If the customer is:

• subscribed to Electronic Messaging but not myGov Inbox, and the nominee is not subscribed to myGov Inbox:
• both will get a request letter by postal mail
• subscribed to myGov Inbox, but the nominee is not subscribed to myGov Inbox:
• the customer's request letter will go to their myGov Inbox
• the nominee's copy will go by postal mail
• not subscribed to myGov Inbox, but the nominee is subscribed to myGov Inbox:

the customer's request letter will go by postal mail

• the nominee's copy will go to their myGov Inbox