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Letters and customer advices 111-14000000

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Letter standards

Mandatory standards for letters, emails and SMS

Plain English Policy

The Writing Guide

Preferred terms for Services Australia

Delivery method

https://ourblueprint.internal.dept.local/content/images/icon-attachment.png|A linked attachment is available Determining the delivery method for correspondence

Delivery standards

Do not share this attachment externally. See Freedom of Information - Information Publication Scheme.

https://ourblueprint.internal.dept.local/content/images/icon-hidden-attachment.png|A linked attachment is available for staff only (i.e. under IPS/FOI) Collection and delivery standards for Centrelink letters

This document shows the number of business days:

  • between the date a letter is created and the date collected from the mail house by Australia Post
  • taken by Australia Post to deliver the letter
Feedback

Use the Forms, Letters and Electronic Messaging Feedback webform to:

  • send feedback about layout, format, readability or spelling errors
  • suggest improvements to letters, forms or messages

Use mySupport to report issues with letters about incorrect content. For example, wrong information or 'Text Not Found', non-enabled History IDs, or the incorrect print status code is displaying:

  • search for the 'Enterprise Outbound Correspondence (EOC) issue' webform or use key words such as SMS, email, messages, letters, communications
  • complete and submit the form. Make a note of the receipt number or SD reference number