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Letters and customer advices 111-14000000

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Staff must not use Process Direct to create manual letters. The Process Direct workflow is not yet endorsed for use.

Centrelink letter templates

Mandatory standards for letters, emails and SMS

Plain English Policy

The Writing Guide: Standards and Style

Preferred terms for Services Australia

Delivery method

\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-attachment.png Determining the delivery method for correspondence

Delivery standards

\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.png Collection and delivery standards for Centrelink letters

This document shows the number of business days:

  • between the date a letter is created and the date collected from the mail house by Australia Post
  • taken by Australia Post to deliver the letter

Feedback

Use the Forms, Letters and Electronic Messaging Feedback webform to:

  • send feedback about layout, format, readability or spelling errors
  • suggest improvements to letters, forms or messages

Use mySupport to report issues with letters about incorrect content. For example, wrong information or 'Text Not Found', non-enabled History IDs, or the incorrect print status code is displaying:

  • search for the Enterprise Outbound Correspondence (EOC) issue webform or use key words (such as SMS, email, messages, letters, communications)
  • complete and submit the form. Make a note of the receipt number or SD reference number