Family assistance and Paid Parental Leave scheme options online 133-04080000

There will be a lock on the customer record if:

• a Service Officer is currently in there or
• the customer has an outstanding activity

See Centrelink self service – access status, locking and unlocking for record locking information.

There is a submitted activity on the customer's record - check the Activity List (AL) screen. Action as appropriate.

Manual Rate customer - check the Manual Assessment (MAS) screen. Update income estimate manually. Rates will need to be manually calculated and coded on the MAR screen.

The customer cannot use this service as they are not currently in receipt of:

• Family Tax Benefit (FTB) or
• Child Care Subsidy (CCS)

Note: Customers with an FTB status of FTB CAN-OIS or CAN-ENR will be able to access this service if the cancellation date is within the last 12 weeks and is in the current financial year.

If a current financial year income estimate, provided by the customer or partner is below or equal to the tax free threshold, the following message will display:

'The estimate that you have provided is below the Tax Free Threshold of Amount for the Year/Year income year. You must advise us at the end of the financial year if you are not required to lodge an income tax return.

'If you are not required to lodge a tax return, Services Australia may still confirm your income with the Tax Office using data such as payment summaries lodged by your employers and declarations from financial institutions about interest earned or dividends received'.

No further action required.

A customer cannot be on a manual rate for CCS.

A customer cannot use the service if they are:

• an FTB and CCS customer, and
• on a manual rate for FTB

The FTB/CCS customer is responsible under the law for providing and updating their family income estimate.

If the customer is partnered, the customer is also responsible for providing an estimate of their partner's income.

The income estimate details belong to the customer, so issues of Person Permitted To Enquire do not therefore apply to the partner.