Online services for organisation nominees 133-08010000

Organisations can use Nominee Services in Business Hub to conduct business for customers they are a nominee for.

They have access to most of the range of online service options as individual nominees.

They do not have access to:

• phone self service
• Express Plus Centrelink mobile apps

Organisations must have at least one user with the role of Access Manager.

Service Officers with access to Business Hub Access Management in Process Direct can assign the role of Access Manager to a user. Once completed the Access Manager can assign roles to other users as appropriate. See Step 5 table 1.

Note: there must always be at least one person assigned to each role. See Resources to view all roles and their descriptions.

Provider Digital Access (PRODA) identifies a person as an associate if they are the person(s) associated to the business’ ABN in the Australian Business Registry.

The organisation’s associate must:

• register for an individual PRODA account, and
• register for an organisation PRODA account, and
• link the account to Business Hub, and
• apply for Nominee Services, to automatically be assigned the role of Authorised Officer

Personnel must:

• Register for a PRODA account before an access manager can add them as a user of Business Hub and Nominee Services. See Resources for roles

Note: there is no need for individuals or organisations to create a PRODA account if they already have one.

Nominee organisation users have access to a high level of customer information. Consequently, they must have a PRODA account before they can use online services.

International users who do not have Australian identification are not able to create a PRODA account and therefore cannot access Nominee Services.

International users with Australian Government issued identification are able to access Nominee Services if they meet the PRODA identification requirements and create a PRODA account.

Resources has a link to the PRODA website, which provides a list of the identity documents that can be used.

Nominee organisations receive mail online through Letters in Business Hub.

Users can choose to view:

• customers’ mail
• Organisation mail
• all mail

The Resources page contains links to Organisation Nominee Online Services, PRODA and Business Hub which contains user guides, including Nominee Services.