Classifying child support images 277-01070000

Risks to a customer's privacy have been identified. See Separating Safely - protecting personal details to make sure the customer's personal details are safe before progressing.

This document outlines how to classify digital images in Child Support, including the retrieval process.

Splitting or editing digital images

To detach a document, see View Correspondence Window Help.

Use the Request for document rescan, retrieval or location webform for digital images when:

there may be missing pages during the scanning process
processing cannot be completed due to poor image quality or errors in uploading an image

For information about requesting a rescan of a digital image, see Requesting a document rescan, retrieval or location.

Only documents received in Child Support since June 2010 are viewable in the View Correspondence window.

Requests received by the webform will be actioned accordingly and depends on the 70 day retention period.

If Child Support staff get a notification about a digital image via email has been quarantined:

contact the customer to advise an email has been received from them that cannot be opened, and
ask the customer to resend their information without any encrypted or media content. In some cases resending information via a different channel may be appropriate. Authenticated online document lodgement is preferred, however the customer may also elect to send via fax or post

The Resources page contains links to: