Correspondence received in Child Support 277-01070000

Template

Template content

Customer with a Cuba and/or Customer First record

‘Potential at risk’ customers

EDC staff can use this email template to make and escalate referrals for ‘potential at risk customers’.

Subject line: Urgent: Customer Correspondence received at Child Support - Potential Threat

Body of email

This email is to alert your attention to the following document recently received by the Electronic Document Classification Team. The document has been identified (manually or electronically) as having content that indicates a potential at risk customer. Please review as appropriate.

The customer is currently [not locked/locked] to [Service Officer name].

The customer [has/has not] been located.

The document [has/has not] been attached to the customer record as [key category/subcategory].

• Name:
• CSID: (if applicable)
• GUID:

Image:

[Copy and paste image of web document]

Template 2

Customer with no Cuba or Customer First record

No customer record found in Cuba and Customer First

EDC staff can use this email template to escalate referrals for customers with no Cuba or Customer First record.

Subject line: Urgent: Customer Correspondence received in Child Support - Potential Threat

Body of email

This email is to alert your attention to the following document recently received by the Electronic Document Classification Team. The document has been identified (manually or electronically) as having content that indicates a potential at risk customer. Please review as appropriate.

Image:

[Copy and paste image of web document]

Category

Team responsible > November 2022

Court documents

Melbourne

Detached – general no editing

Adelaide or Brisbane TL, or TPSO

EDC Image folder – Mail Handling mailbox

Melbourne

Miscellaneous - counter mail, email/fax, web/fax, electronic

Brisbane

Multi customer - faxes, email, web

Brisbane

Multi customer - post

Melbourne

Non customer - MCS referrals

Brisbane (Monday, Wednesday and Friday)

Adelaide (Tuesday and Thursday)

Pending delete

Adelaide

PreIndex

All sites

Rescanned image - needs indexing

Melbourne

Restricted access customers (RACs)

RACS officers

Review Image - applications/agreements - index all to Review Image (fax, email, web, post)

Note: requires access to ATO

Brisbane

Review Image - post docs - rescan and server error

Melbourne

RMU - batch file requests

All sites

Search requests - DIAC/LTO/BDM

Adelaide

Specified image - indexing

Melbourne

Unidentified

Brisbane

Unidentified employer

Brisbane

Web indexing

Brisbane and Adelaide

Web uploads

Melbourne