Classification index
Classification index
Templates for emails
Template | Template content |
Customer with a Cuba and/or Customer First record | 'Potential at risk' customers Classification Officers can use this email template to make and escalate referrals for 'potential at risk customers'. Subject line: Urgent: Customer Correspondence received at Child Support - Potential Threat Body of email This email is to alert your attention to the following document recently received by the Electronic Document Classification Team. The document has been identified (manually or electronically) as having content that indicates a potential at risk customer. Please review as appropriate. The customer is currently [not locked/locked] to [Service Officer name]. The customer [has/has not] been located. The document [has/has not] been attached to the customer record as [key category/subcategory]. - Name:
- CSID: (if applicable)
- GUID:
Image: [Copy and paste image of web document] |
Customer with no Cuba or Customer First record | No customer record found in Cuba and Customer First Classification Officers can use this email template to escalate referrals for customers with no Cuba or Customer First record. Subject line: Urgent: Customer Correspondence received in Child Support - Potential Threat Body of email This email is to alert your attention to the following document recently received by the Electronic Document Classification Team. The document has been identified (manually or electronically) as having content that indicates a potential at risk customer. Please review as appropriate. Image: [Copy and paste image of web document] |
Inbound correspondence processing timeframes
Manual Classification Dates
Webform requests
Request for document rescan, retrieval or location webform
mySupport - Report Inappropriate and Incorrect Digital Images
Letters
Services Australia has endorsed these letters or electronic messages for use. They are the latest version. Do not use locally produced letters or electronic messages.
UQ41.07 Acknowledgement of letter - unable to forward no address
UQ250.04 - Documents not forwarded - no authority
UQ250.05 - Acknowledgement of documents received
Contacts
Freedom of Information
National Employer Services Team
Electronic Document Classification Team
Correspondence intended for Centrelink
New Customers and Mainstream Services
Child Support International
Scanning and Digitisation team
Intranet links
Emergency Response Procedures - Aggression (ERPAs) including CODE GREY and CODE BLACK
Mail and Storage Solutions
Suspicious mail and packages - substances
Transporting documents
Records Management
External website
Australian Institute of Family Studies, see list of child protection authorities across Australia.
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