Updating Child Support customer information 277-01080000

Item

Description

1

Check the customer's name

To view the customer's name:

• from the Go menu select Details and the Individual Customer Details window
• view the notepad, to see the name the customer wants updated to
• is the name is appropriate:
• update their legal and/or preferred name in Cuba

2

Concern about the online name change

Check for a secondary sources to confirm the proposed name using:

• Centrelink system records (Process Direct)
• Australian Taxation Office (ATO) system records
• external information for CIDC information
• View Correspondence window in Cuba of both parties to the case to identify any evidence of the name change. For example a change of name certificate, birth certificate of the payer or a child’s birth certificate with the name of the payer
• any other reasonable source

3

Before updating an online name change

Factors to consider:

• outstanding debt
• previous or current debt recovery action
• FDV concerns
• inappropriate requests
• current role of the customer
• likelihood the customer is:
• reverting to a previous surname
• updating to a married name
• if the customer has had the name recorded previously (see the Individual Customer Details window in Cuba)