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Customer Management Approach (CMA) process 277-01100010

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This document explains the CMA which sets out the expectations for managing all customers in Child Support. The CMA applies to customer service staff in all business areas, unless noted by exception.

Customer Management Approach (CMA) for Child Support

Common and specialised activities for Child Support staff

Customer Referral Guidelines (CRG) - Child Support

Finalisation guidelines for Child Support staff