Common and specialised activities for Child Support staff 277-01100020
Expand allRisks to a customer's privacy have been identified. See Separating Safely - protecting personal details to make sure the customer's personal details are safe before progressing.
The Customer Management Approach (CMA) provides a core service offer through a set of common work activities that all staff must complete. It also defines the areas that undertake more specialised activities and areas considered enabling or exceptions to the CMA.
Related links
Customer Management Approach (CMA) for Child Support
Customer Management Approach (CMA) process
Customer Referral Guidelines (CRG) - Child Support
Finalisation guidelines for Child Support staff