Reverse child support cases 277-03020000

A reverse case occurs when both parents are (or have been) assessed to pay child support for a child. Cuba generates two linked cases to show each parent’s liability reflected in a single assessment. The References page contains a link to policy information about applications.

Non-parent carer cases are a type of reverse case and as such the procedures relating to reverse child support cases also apply to non-parent carer cases.

Note: prior to 1 July 2008, reverse cases referred to parents having dual roles as both payer and payee where each parent was assessed independently.

Other types of cases referenced in this document include:

• Formula departure – a change of assessment, court order or agreement varies the administrative assessment and applies to all children of the case
• Mixed assessment – an administrative assessment applies to some children of the case and a change of assessment decision, court order or agreement applies to other child/ren of the same case
• Multi-case - payer is assessed for the cost of the children in separate cases and either a multi-case allowance or multi-case cap applies
• Non parent carer - an eligible carer of the child who is not a parent of the child
• Assessments that do not automatically generate in Cuba and require manual processing

The Resources page contains a range of tools that will assist Service Officers when managing reverse child support cases.

Service Officer

• Identify reverse cases
• Obtain all relevant information from both parties
• Escalate identified system issues
• Advise both customers of the outcome and their rights

Service Support Officer

• Provide advice in the event of complex issues
• Identify system issues and complete manual processing required
• Escalate more complex system issues

Program Support Manager (PSM)

• Provide support with more complex cases
• Provide approval for all manual calculations and formula modifications