Employer withholding reconciliation and top up 277-04170000

Where a customer is linked to an employer for EW, the employer is required to:

• deduct a fixed amount of child support from the customers salary each payday
• remit all money deducted by the 7th of each following month to Child Support
• notify Child Support of the amounts deducted for each employee

EW reconciliation is the process where Child Support compares the actual deduction received from the employer with the expected employer deductions each month. See Employer Withholding (linking) for Child Support customers.

Cuba will:

• automatically reconcile employer accounts except where the payments received do not match the expected deduction amounts in Cuba
• not auto reconcile when amounts received do not match the expected amounts or outstanding issues exist on Cuba for example, employer debt

Parts of the reconciliation process may need manual completion by an Employer Services Officer (ESO), which may include manual reconciliation of payments or the application of top up.

Employer Services Officers (ESO)

Responsible for:

• reconciling payments received from employers
• contacting employers to follow up on missing payments or payments not matching the expected amounts
• making decisions relating to the use of top up

Service Support Officers (SSO)

Responsible for:

• approval of consecutive Rec to Nil
• approval of second month Top up
• or a consecutive combination of Rec to Nil or top up