Solutions Gateway Team 277-09160000
Expand allLetters
Services Australia has endorsed these letters or electronic messages for use. They are the latest version. Do not use locally produced letters or electronic messages.
MX1-1 92.00 Service Recovery – request to call
UQ95.00 - Notification of decision to correct or not correct an error
Child Support Historical Assessment (CSHA)
Do not share these attachments externally. See Freedom of Information – Information Publication Scheme
SGT – Historical Assessment
SGT – Historical Assessment outcome processing
SGT - Historical Assessments arrears cases
SGT – Historical Assessment mail out
SGT – Historical Assessment conversation guide
Attachments
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SGT Quick Reference Guide
G.R.O.W
mySupport
To report system issues, application errors or incorrect data, go to mySupport:
- search for relevant webform:
- Cuba Application and Child Support System Issues - use this form to report system issues and application errors when Cuba is not performing as designed
- Cuba Service and Business Request - use this form to request modifications/deletion of existing data. Such as account/posting adjustments, income modification/deletion, CIN reassignments, data/document deletion, and intertwined record correction
- Pluto System and Access issues -use this form to report system or access issues with Pluto
- Child Support online account and Express Plus Child Support mobile app issues - use this form to report issues with Child Support online account and Express Plus Child Support mobile app
- Urgent escalation of mySupport request - use this form to request the urgent escalation of an existing my Support job
- complete and Submit the webform, and
- note any receipt or SD reference number
Supporting resources
Social worker and other service referrals for child support customers, Integrated Customer Referrals
Security Incident report
Objecting to a Child Support decision form