Care objections 277-09170010
Expand allThis document outlines the process for Objection Officers taking care objections. It includes taking objections to care percentage decisions by phone, and when a customer disagrees with the date of event of a care change. The procedure is for Child Support Objections Officers at all levels (APS4 – APS6).
Objection to care percentage decision
Customers can object to a decision to apply a certain level of care in a child support case. They may claim they have a higher level of care than that recorded or the other party has a lower level of care than what they claim.
Objection to change of care date
Customers can object to the date recorded for a change of care. They may agree that a change in care has occurred but not with the date recorded for the change.
Care suspension period
From 1 July 2018, a care suspension period may apply if a customer advises a change in care:
- outside of 28 days, but
- within 26 weeks of the care change.
For more information see Care suspension period.
Roles and responsibilities
General Objections Service Officer (SO4)
- to consider and either grant or refuse applications for extensions of time to object to decisions
- to consider and allow (in whole or part) or disallow an objection to a decision
General Objections Service Officer (SO5)
- to consider and either grant or refuse applications for extensions of time to object to decisions
- to consider and allow (in whole or part) or disallow an objection to a decision
- allow or disallow an objection in relation to a care percentage determined pursuant to s52 of the Child Support (Assessment) Act
Part 6A Objections Service Officer (SO6)
- as per Service Officers (SO4) and (SO5) above
The Resources page contains macros, letters and other resources relevant to processing Child Support objections.
Related links
Gather evidence relating to Child Support objection
Make decision and finalise Child Support objection
Summary disallow of Child Support Part 6A objections