Review objection 277-09170020

A customer can object to decisions made by the Child Support officers. They cannot object to the legislation.

The References page contains links to The Child Support Guide to provide more information.

There are three types of objection:

• General objections – Objections to general child support decisions, excluding objections to care decisions. They must be made in writing. The customer can lodge a written objection by mail, e-mail, fax or via online services
• Care objection - Objections to care decisions may be lodged by phone or in writing. For care objections lodged by phone, see Care objections
• Part 6A objections – Objections to Change of Assessment in special circumstances decisions

General Objections Service Officer (SO4)

• to consider and either grant or refuse applications for extensions of time to object to decisions
• to consider and allow (in whole or part) or disallow an objection to a decision

General Objections Service Officer (SO5)

• to consider - and either grant or refuse - applications for extensions of time to object to decisions
• to consider and allow (in whole or part) or disallow an objection to a decision
• allow or disallow an objection in relation to a care percentage determined pursuant to s52 of the Child Support (Assessment) Act

Part 6A Objections Service Officer (SO6)

• as per Service Officers (SO4) and (SO5) above
• to consider and disallow an objection to a COA decision
• to consider and allow (in whole or part) an objection to a COA decision
• to make a new Part 6A decision when allowing (in whole or part) an objection to a COA decision (where all parties were involved prior to the original decision being made)