Cuba Help 277-30010000

This document outlines the Process Helps and other supporting documents to assist Service Officers with Cuba processing.

Cuba Help

Cuba Help is designed to complement the Child Support Blueprint documents and macros.

Actions required to complete a task are not always immediately obvious, particularly when multiple windows and sub-tasks are required. The Process Help guides Service Officers through a specific task including the required actions and the windows used to complete the task.

Contents

Accounting Cuba Process Help

Agreements Cuba Process Help

Application for Collection Cuba Process Help

Assessments Cuba Process Help

Bankruptcy Cuba Process Help

Care Cuba Process Help

Care intrays Cuba Process Help

Cash reconciliation Cuba Process Help

Centrelink deductions Cuba Process Help

Change of Assessment Cuba Process Help

Child over eighteen Cuba Process Help

Child Support Period Management Cuba Process Help

Compensation Cuba Process Help

Complaints handling Cuba Process Help

Consolidated revenue debt Cuba Process Help

Correspondence Cuba Process Help

Costs and fines Cuba Process Help

CSAOnline accounts Cuba Process Help

CSAOnline secure message Cuba Process Help

Customer benefits Cuba Process Help

Customer receipt number Cuba Process Help

Customer record Cuba Process Help

Customer representative Cuba Process Help

Debt enforcement Cuba Process Help

Debt offset Cuba Process Help

Deceased customer management Cuba Process Help

Departure prohibition orders (DPO) Cuba Process Help

Disbursement Cuba Process Help

Discharge arrears Cuba Process Help

Discharge irrecoverable debt Cuba Process Help

Documentation Cuba Process Help

Elections for Employer Withholding (EW) not to apply Cuba Process Help

Eligibility Cuba Process Help

Employer Reconciliation Reports (ERRs) for non STP employers Cuba Process Help

Employer withholding (linking) Cuba Process Help

Estimates Cuba Process Help

Fixed Annual Rate (FAR) not to apply Cuba Process Help

Income Cuba Process Help

International penalties Cuba Process Help

International transmittals Cuba Process Help

Intray management Cuba Process Help

IVR maintenance Cuba Process Help

Letters Cuba Process Help

Liquidation Cuba Process Help

Low-income non-enforcement (LINE) period Cuba Process Help

Maintain employer/organisation record Cuba Process Help

Non-agency payment (NAP) Cuba Process Help

Non pursuit of debt Cuba Process Help

Objections Cuba Process Help

Opt out election Cuba Process Help

Organisation contacts Cuba Process Help

Organisation payment arrangements Cuba Process Help

Overall non-care period - non-enforcement Cuba Process Help

Overpayments Cuba Process Help

Payment arrangements Cuba Process Help

Penalties Cuba Process Help

Personalised Services Cuba Process Help

Post Separation Income (PSI) Cuba Process Help

Products and services Cuba Process Help

Reassign a payment Cuba Process Help

Reconcile section 72A payments (from manual or non-STP employers) Cuba Process Help

Reduce a Minimum Annual Rate (MAR) to nil Cuba Process Help

Refunds Cuba Process Help

Relationship Cuba Process Help

Request report Cuba Process Help

Residency Cuba Process Help

Reverse cases Cuba Process Help

Section 120/161 notice Cuba Process Help

Section 72A, 72B and 72AC notices Cuba Process Help

Sensitive issue management Cuba Process Help

Solutions Gateway Team (SGT) Cuba Process Help

Specialised Client Services (SCS) Information Cuba Process Help

Suspense account management Cuba Process Help

Tax Refund Intercept Process (TRIP) Cuba Process Help

Technical support Cuba Process Help

Transfer or lock a customer Cuba Process Help

Waiver Cuba Process Help