Using the Archiving and Culling Engine (ACE) to access archived Report Employment Income (REI) Interactive Voice Response (IVR) recordings 111-02010080

Access and log on to the Archiving and Culling Engine (ACE) application.

A link to ACE can be found in the Resources page.

Searches may be conducted for all records archived for a customer, or for voice recordings only. To search for:

• all records, go to Step 2
• a voice recording, go to Step 3

Select Search from the left hand menu.

Use these fields:

• Organisation field, select 'Centrelink'
• Reference Type field, select 'CRN' (Customer Reference Number)
• Reference Number field, key the 'CRN'

Select the Submit button or press [Enter]. A successful search will produce a list of all the archived records for the customer.

To search for a voice recording for a CRN, use the following fields:

• Date Range field, key the relevant date range
• Media Type field, select 'WMA' from the drop down list
• Search Key 1 field, select 'IVR' from the drop down list
• Search Key 2 field, select 'REI' from the drop down list
• Search Key 3 field, select the IVR Name (for example, IVRBNE01) from the drop down list

Select the Submit button or press [Enter].

A successful search will produce a list of all the summary information for archived voice recordings which meet the search criteria. In addition it allows the user to choose which ones to bring online or listen to/save.

To view all voice recordings listed on the screen, select the Get All button at the bottom of the screen, or use the shortcut ALT+L.

Otherwise select the check box next to the Voice Recording to be saved or listened to, and select the Get button at the bottom of the screen. More than one Voice Recording may be requested at the same time.

To view the eXtensible Markup Language (XML) view of the data, select Raw at the right of the screen for the Voice Recording selected.

If the Status was Offline it will change to Requested and this message will be presented, 'Your request for offline data is being processed. Go to the Request List screen to monitor the status of your request.

To navigate to the Request List screen:

• select the Request List menu item on the left hand side of the screen
• the most recent request will be shown at the top of the screen

When the data has come online, select the voice recording file/s by ticking the boxes to the left of the file.

This will bring up a page with each voice recording file listed as a button. Select the selected button for the voice recording file to Save or Open the file.

To listen to the file, select Open and the file will open via Windows Media Player.

To save the voice recording to the hard drive, select Save and select a directory to save the file to.

Up to 1MB of voice recordings at a time may be selected to listen to or save

To return to the list of voice recordings on the Search Results page, press the Back button in the browser task bar.