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Using the Archiving and Culling Engine (ACE) to access archived Report Employment Income (REI) Interactive Voice Response (IVR) recordings 111-02010080

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This procedure is no longer current.
It has been replaced by Using the Archiving and Culling Engine (ACE).
This page will be removed in approximately one month.
Contact Operational.Blueprint to request historical content.

This document outlines the process of accessing archived audio recordings of the interactions between customers and the Report Employment Income (REI) Interactive Voice Response (IVR) Self-Service channel using the Archiving and Culling Engine (ACE) application.